An established multi-franchise dealership group is seeking an experienced ASSISTANT AFTERSALES MANAGER to support the Aftersales Manager across its busy service and parts operations.
The role would suit a Senior Service Advisor, Aftersales Team Leader or experienced dealership professional looking to progress into management.
Key Responsibilities
- Support the daily operation of the Aftersales Department.
- Drive EVHC, upselling, revenue and profitability.
- Monitor customer satisfaction and resolve issues.
- Support KPIs, productivity and operational targets.
- Ensure manufacturer and company standards are maintained.
- Lead and support Service Advisors, Technicians and Parts teams.
The Candidate
Applicants will have franchised dealership experience, strong commercial awareness and a proven focus on customer service and performance. Excellent communication, organisation and leadership skills are essential.
- Monday to Friday
- Vehicle purchase and servicing discounts
- Enhanced pension and 4x salary Death in Service
- Paid birthday and additional family/celebratory leave
- Flexible working and Cycle to Work scheme
- Manufacturer training and career progression
- Employee discounts and wellbeing benefits
An excellent opportunity for an ambitious aftersales professional to take the next step in their career with a successful dealership group.
You’ll need a full driving licence without excessive penalty points.
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Assistant Aftersales Manager | Multi-Franchised Dealership Exeter
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Assistant Aftersales Manager | Multi-Franchised Dealership in Exeter employer: Kream
Kream in Cullompton is an exceptional employer that prioritises employee development and fosters a collaborative work culture. With a focus on innovation and excellence, team members are encouraged to grow through engaging campaigns and cross-functional collaboration, all while enjoying the benefits of working in a vibrant dealership environment that values customer satisfaction and teamwork.
