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- Tasks: Be the friendly face for customers, handling service bookings and ensuring smooth operations.
- Company: Join a reputable dealer group known for quality brands in Devon and Cornwall.
- Benefits: Enjoy a Monday to Friday schedule with occasional Saturday mornings off.
- Why this job: Gain valuable experience in customer service while working in a dynamic automotive environment.
- Qualifications: Experience as a Service Advisor is preferred, but customer service skills and motor knowledge are welcome.
- Other info: Perfect for those looking to kickstart their career in the automotive industry!
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a SERVICE ADVISOR to join a main dealer based in Plymouth.
You will be the first point of contact for all Aftersales customers, providing a warm, professional welcome and processing service, repair, maintenance, and warranty bookings.
The dealership is part of a well-known, privately-owned dealer group representing a selection of quality manufacturers in Devon and Cornwall. This business is affiliated with 3 household-name popular brands.
Efficiency, alongside top-quality customer service, will be your priorities.
Key activities will include:
- Processing Aftersales bookings via face-to-face, telephone, and internet contact.
- Liaising with all relevant dealer personnel to ensure a smooth throughput of work.
- Keeping customers clearly informed throughout work in progress, detailing additionally identified work requirements and gaining authorisation to proceed.
- Presenting and upselling approved products and services.
- Completing all related administration (invoicing, data inputting, etc.).
The management team has a preference for those who have direct experience in the main dealer Service Advisor role, although those with face-to-face customer service experience, motor vehicle knowledge, and good IT competencies are also very much welcome to apply.
Working schedule is Monday to Friday with 1 in 4 Saturday mornings (offset by the following Friday afternoon off).
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Service Advisor employer: kream Group ltd
Contact Detail:
kream Group ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific brands and services offered by the dealership. Understanding their products will not only help you in conversations with customers but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in a face-to-face setting. Practising how to handle various customer scenarios can give you the confidence to excel in this role.
✨Tip Number 3
Network with current or former Service Advisors in the industry. They can provide valuable insights into the day-to-day responsibilities and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare to discuss your experience with IT systems relevant to the role. Being able to articulate your familiarity with booking systems or customer relationship management software can set you apart from other candidates.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and any previous roles as a Service Advisor. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the automotive industry. Mention specific skills that align with the job requirements, such as communication and IT competencies.
Showcase Relevant Experience: If you have direct experience in a Service Advisor role, detail your responsibilities and achievements. If not, highlight transferable skills from other customer-facing roles or any motor vehicle knowledge you possess.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at kream Group ltd
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll be the first point of contact for customers. Be prepared to discuss your previous customer service experiences and how you handled challenging situations. Highlight your ability to provide a warm and professional welcome.
✨Demonstrate Your Knowledge of the Automotive Industry
Having a good understanding of motor vehicles will set you apart. Brush up on basic automotive knowledge and be ready to discuss any relevant experience you have in the industry. This will show your potential employer that you're genuinely interested in the role.
✨Prepare for Upselling Scenarios
Upselling is a key part of the Service Advisor role. Think of examples where you've successfully upsold products or services in the past. Be ready to explain your approach and how you ensure customer satisfaction while doing so.
✨Familiarise Yourself with the Dealership's Brands
Since the dealership represents well-known brands, do some research on them before your interview. Understanding their values and product offerings will help you align your answers with what the dealership stands for, showing that you're a good fit for their team.
