Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer support and maintain cutting-edge scientific instruments across Europe.
- Company: Join Kratos Analytical, a leader in surface analysis instrumentation.
- Benefits: Competitive salary, travel opportunities, and a supportive team environment.
- Why this job: Combine your passion for technology and travel while making a real impact.
- Qualifications: Degree in Electronics, Physics, or Mechanical Engineering; experience with scientific instruments preferred.
- Other info: Dynamic role with excellent career growth and a frequent traveller allowance post-probation.
The predicted salary is between 36000 - 60000 £ per year.
Kratos Analytical are global leaders in surface analysis instrumentation. Our XPS systems are installed in leading universities and corporate research centres around the world, working on new materials challenges as diverse as the development of new biomaterials, carbon capture to achieve net zero targets, and EV battery development.
An opportunity exists to join our Customer Support Team at our Manchester HQ as a Customer Support Service Engineer with frequent travel (~50%) to continental Europe, occasionally further afield. The role would suit a customer-facing candidate, comfortable with the operation and maintenance of complex instrumentation and a passion for travel.
Responsibilities
- Execution of customer support contracts and preparation of visit reports.
- On customer site installation of upgrades, delivery of warranty work, ad-hoc maintenance and planned preventative maintenance visits.
- Testing of repaired units before returning to customers.
- Obtaining customer acceptance for all work done.
- Providing customer technical support.
- Providing appropriate customer training.
- Problem and failure reporting, supporting continuous improvement initiatives.
- Completing business records in an accurate and timely manner.
- Supporting other Engineers and Customer Support group as needed.
Qualifications
- Degree level qualification in Electronics, Physics or Mechanical Engineering (with experience and background in scientific instrumentation preferred) - Essential.
Experience
- Knowledge of techniques such as X-ray Photoelectron Spectroscopy and the ability to demonstrate a background in scientific instrumentation would be a distinct advantage.
Job Related Aptitude and Skills
- Excellent problem-solving skills (Essential).
- Good personal time management skills (Essential).
- Good communication skills are required at all levels (Essential).
- Strong Customer Service skills and a professional manner in customer-facing environments (Essential).
Note: On successful completion of probation, a frequent traveller allowance will be added to your salary. We know that great talent comes in many forms and you don’t need to meet every requirement to make a strong contribution. If you are passionate about the role and believe you could add value to our team, we encourage you to submit your application.
Customer Support Field Service Engineer in Manchester employer: KRATOS ANALYTICAL LTD
Contact Detail:
KRATOS ANALYTICAL LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Field Service Engineer in Manchester
✨Tip Number 1
Get to know the company inside out! Research Kratos Analytical and their XPS systems. Understanding their products and values will help you connect better during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the Customer Support Team. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've demonstrated problem-solving skills or provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress the interviewers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Customer Support Field Service Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Support Field Service Engineer role. Highlight any relevant experience with scientific instrumentation and customer service, as this will show us you’re a great fit for the team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for travel and customer support. Share specific examples of how you've tackled challenges in previous roles, especially those related to technical support or engineering.
Show Off Your Problem-Solving Skills: In your application, don’t shy away from showcasing your problem-solving abilities. We love candidates who can think on their feet, so include examples of how you've resolved issues in past roles, particularly in customer-facing situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at KRATOS ANALYTICAL LTD
✨Know Your Stuff
Make sure you brush up on your knowledge of X-ray Photoelectron Spectroscopy and any relevant scientific instrumentation. Being able to discuss these topics confidently will show that you're not just a candidate, but someone who understands the field and can hit the ground running.
✨Show Off Your Customer Skills
Since this role is customer-facing, be prepared to share examples of how you've successfully handled customer interactions in the past. Highlight your problem-solving skills and how you've maintained professionalism under pressure. This will demonstrate that you can provide top-notch support to clients.
✨Prepare for Travel Talk
With frequent travel being a part of the job, be ready to discuss your flexibility and enthusiasm for travelling. Share any previous experiences where you've had to adapt quickly to new environments or cultures, as this will show you're a great fit for the role.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s projects or future goals. This shows your genuine interest in Kratos Analytical and helps you gauge if the company aligns with your career aspirations.
