At a Glance
- Tasks: Install and maintain cutting-edge surface analysis instrumentation across Europe.
- Company: Join Kratos Analytical, a global leader in innovative technology.
- Benefits: Competitive salary, travel opportunities, and a supportive team environment.
- Other info: Frequent traveller allowance after probation; we value diverse talent and encourage all to apply.
- Why this job: Combine your passion for travel with hands-on technical work in exciting locations.
- Qualifications: Degree in Electronics, Physics, or Mechanical Engineering; experience in scientific instrumentation preferred.
The predicted salary is between 33750 - 41250 £ per year.
Kratos Analytical are global leaders in surface analysis instrumentation, our XPS systems are installed in leading universities and corporate research centres around the world working on new materials challenges as diverse as development of new biomaterials, carbon capture to achieve net zero targets and EV battery development. An opportunity exists to join our Customer Support Team at our Manchester HQ as a Customer Support Service Engineer with frequent travel (~50%) to continental Europe, occasionally further afield. The role would suit a customer facing candidate, comfortable with the operation and maintenance of complex instrumentation and a passion for travel. A German speaking candidate would be a huge advantage.
Responsibilities
- On customer site installation of upgrades, delivery of warranty work, ad-hoc maintenance and planned preventative maintenance visits
- Testing of repaired units before returning to customers
- Obtaining customer acceptance for all work done
- Providing customer technical support
- Providing appropriate customer training
- Supporting continuous improvement initiatives with close interactions with R&D
Qualifications
- Degree level qualification in Electronics, Physics or Mechanical Engineering (with experience and background in scientific instrumentation preferred) - Essential
Experience
- Knowledge of techniques such as X-ray Photoelectron Spectroscopy and the ability to demonstrate a background in scientific instrumentation would be a distinct advantage
Job Related Aptitude and Skills
- Excellent problem-solving skills
- Good personal time management skills
- Good communication skills are required at all levels
- Strong Customer Service skills and a professional manner in customer facing environments
Note - On successful completion of probation, a frequent traveller allowance will be added to your salary. We welcome applications from graduates who have studied a relevant degree. We know that great talent comes in many forms and you don't need to meet every requirement to make a strong contribution. If you are passionate about the role and believe you could add value to our team, we encourage you to submit your application.
Field Service Engineer employer: KRATOS ANALYTICAL LTD
At Kratos Analytical, we pride ourselves on being a leading employer in the field of surface analysis instrumentation, offering our Field Service Engineers a dynamic work environment at our Manchester HQ. With a strong focus on employee growth, we provide extensive training opportunities and encourage a culture of innovation and collaboration, all while supporting meaningful projects that contribute to advancements in biomaterials and sustainable technologies. Our commitment to work-life balance is reflected in our frequent traveller allowance and the chance to engage with diverse clients across Europe, making this an exciting opportunity for those passionate about travel and technology.
