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- Tasks: Lead a dynamic team to deliver top-notch customer service and resolve queries effectively.
- Company: Join Kramp, a leading player in the agricultural market with a focus on innovation and E-Business.
- Benefits: Enjoy profit sharing, 25 days leave, private medical insurance, and personal development courses.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Bachelor's degree and experience in sales and team management required.
- Other info: Be part of an inclusive culture with over 3500 international colleagues.
The predicted salary is between 36000 - 60000 £ per year.
- Are you passionate about delivering exceptional customer experience and building lasting partnerships?
- Do you enjoy being in a fast-paced dynamic environment?
- Do you have an outgoing personality, with the ability to build professional relationships with colleagues and customers?
- Are you self-motivated, pro-active, team oriented, and innovative?
If yes, we have the perfect role for you!
Position: Customer Service Manager
Location: Biggleswade
Hours:Monday to Friday 37.5 hours
Our Customer Service Department is key to creating the highest standards of customer satisfaction. Managing our Customer Services Team of seventeen personnel, you will be responsible for ensuring service excellence across all customer touchpoints and ensuring the team resolve complaints and queries in a timely and empathetic manner.
Highly developed communication skills are essential to ensure we connect our core values and commercial business plans to clear objectives and goals.
In this role, you will have a direct impact on the motivation of the team and key results.
What is your role?
In collaboration with our Global Customer Service Team, you are empowered to move forward: our staff, our customers and Kramp! Your specific tasks include:
- Translating the company strategy into concrete operational plans and actions, setting objectives, gaining agreements on plans, monitoring and ensuring the realisation of plans.
- Supporting, monitoring and challenging the account plans and agreeing with the internal team members on customer growth strategies
- Coordination of effective and efficient internal processes, such as management of all customer channels and monitoring all administrative tasks
- Ensuring effectiveness in line with procedures, commercial processes and guidelines
- Effective Communication and networking with internal and external stakeholders.
- Initiating and participating in local and international sales and customer service projects
- Setting, monitoring and achieving KPI\’s, such as efficiency, first time resolution and customer satisfaction goals
In the position of a manager, you are responsible for the development of your team as well:
- Running performance meetings, appraisals and coaching sessions with each Internal Sales Team member
- Supporting, steering monitoring the Internal sales team, as well as supporting and collaborating with all sales departments and the Operational functions of the business.
- Identifying talent and continuously driving the development of the Customer Services Team
- Accompanying change processes
Who are you?
- Bachelor’s degree in business and economics or equivalent vocational or additional training.
- Several years experience in sales in an international context, preferably in the field of customer service
- Experienced in leading and developing a team
- Deep understanding of customers’ environment and challenges, as well as sales processes
- Solution oriented, creative and self-reflective
- Experience with key Customer Service communication platforms
- Willingness to learn and adapt to change
What do we offer?
We are an ambitious, fast-growing and financially sound organization. You can obviously expect:
- Inclusive culture with lots of opportunities for growth
- Profit sharing bonus
- 25 days paid annual leave per year, plus 8 bank holiday days
- Large staff Canteen, kitchen and changing facilities
- Company pension
- Cycle to work scheme
- Life insurance
- Private medical insurance with access to GP appointments 24/7
- Free electric car charging on site
- Access to free personal development courses
About us
Thanks to our ambitions we are active throughout Europe and have a leading position in the agricultural market for parts. We heavily invest in E-Business and innovations. Our aim is to make it easy for our customers to run their businesses. Working at Kramp means working with over 3500 international colleagues. The people at Kramp are enthusiastic, professional and involved. We speak our customers’ language, understand their challenges and earn their trust to exceed their expectations. Our promise “It’s that easy” is embedded in our culture and DNA.
Working at Kramp means:
… you belong here! Being part of our open business community
… your work makes a difference! Have an impact on what matters
… you will develop and realize! Learn and realize your potential
Biggleswade (UK)
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\”We’re a department of innovators and I can already see new projects appearing on the horizon\”
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Customer Service Manager employer: Kramp
Contact Detail:
Kramp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with the company's core values and customer service philosophy. Understanding what Kramp stands for will help you align your approach to customer service with their expectations, making you a more attractive candidate.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage during interviews.
✨Tip Number 3
Prepare specific examples of how you've successfully managed teams and improved customer satisfaction in previous roles. Being able to share concrete achievements will demonstrate your capability and fit for the Customer Service Manager position.
✨Tip Number 4
Stay updated on the latest trends in customer service and management practices. Showing that you're proactive about learning and adapting to new methods can set you apart as a forward-thinking candidate who is ready to lead the team effectively.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service management. Emphasise your leadership skills, ability to resolve complaints, and any experience with KPIs or team development.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer experiences. Mention specific examples of how you've built professional relationships and led teams in the past.
Showcase Communication Skills: Since highly developed communication skills are essential for this role, consider including examples in your application that demonstrate your ability to connect with both customers and colleagues effectively.
Highlight Adaptability: Given the fast-paced environment mentioned in the job description, illustrate your willingness to learn and adapt to change. Share instances where you successfully navigated challenges in previous roles.
How to prepare for a job interview at Kramp
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to satisfy a customer or resolve an issue.
✨Demonstrate Leadership Skills
As a Customer Service Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and developed teams in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to handle difficult customers or resolve conflicts within your team, and explain how you approached these situations.
✨Understand the Company Culture
Research Kramp and its values. Be ready to discuss how your personal values align with the company's mission and how you can contribute to their inclusive culture and ambitious goals.
