At a Glance
- Tasks: Lead innovative projects to enhance client experiences in the energy sector.
- Company: Join a forward-thinking tech company transforming the energy industry.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic team environment focused on collaboration and innovation.
- Why this job: Make a real impact on sustainable energy solutions while working with cutting-edge technology.
- Qualifications: Experience in client delivery, product management, and strong communication skills.
The predicted salary is between 50000 - 65000 £ per year.
Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
Kraken Customer What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now. We are looking for a Senior Client Delivery Lead to build industry-leading product experiences for our clients. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you’ve come to the right place. We are a flat and agile organisation and plan to remain this way. We are looking for hands-on Client Delivery Leads who can work as an individual contributor, that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow.
Our Delivery Leads are here to solve complex problems with great products. The Senior Client Delivery Lead has direct responsibility for creating, managing and prioritising the operations product roadmap to ensure clarity and understanding with both the Kraken and client business. They need to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. They will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap.
Responsibilities
- Work closely with the operation and non-operation and Kraken Technologies Teams to define the product vision and strategy
- Identify new ideas and technology to improve the product
- Define the MVP and test & learn approach for the product capability
- Support the business with issue resolution for the product
- Support the engineering teams to deliver product features
- Managing the relationship with client counterparts, being the first point of contact for tech development and issue resolution
- Triaging incoming requests and communicating client priorities to the right domains in the development team
- Ensure we are constantly reviewing and adapting to customer and business needs
Qualifications
- Degree qualified equivalent, with strong client delivery and/or product ownership experience
- Experience working within the financial industry is a plus
- Strong agile delivery experience and product management skills
- Experience of product management and customer journeys
- Solid understanding of technology and associated trends
- Excellent communications, collaboration and presentation skills
- Strong influencing skills and ability to challenge traditional ways of thinking
- Experience of working with significant complex delivery pipelines for clients
- Patience - our clients are undergoing huge transformations that take time and require our understanding
- Laser focus on clients, relentless problem solving, invincible attitude, a winner!
- Consulting experience is a plus
As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Senior Client Delivery Lead employer: Kraken123
At Kraken, we pride ourselves on being an excellent employer by fostering a culture of innovation and collaboration, particularly in our People Data & Analytics team. Located in a dynamic environment that spans across 20 countries, we offer our employees the opportunity to grow their skills in data analytics while contributing to meaningful insights that drive our business forward. With a commitment to diversity and inclusion, we ensure that every voice is heard and valued, making it a truly rewarding place to work.
