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For Companies At a Glance
- Tasks: Manage high-net-worth clients and deliver exceptional service in the crypto space.
- Company: Join Kraken, a mission-driven company accelerating global crypto adoption.
- Benefits: Fully remote work, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team shaping the future of cryptocurrency.
- Qualifications: 5+ years in relationship management with a strong crypto background.
- Other info: Work with a diverse team across 70+ countries and enjoy flexible working conditions.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join the Kraken team as a VIP Relationship Manager and help drive business growth by managing high-net-worth clients.
Overview
Kraken is a mission-focused company dedicated to accelerating crypto adoption worldwide. As a fully remote company, we have team members in 70+ countries. This role is part of the Growth team and focuses on delivering a white‑glove experience to our highest‑value private clients.
Key Responsibilities
- Deliver consistent, high‑quality service to HNWI clients worldwide, building and nurturing trusted relationships.
- Drive KPIs across revenue, trading volume, and assets on platform through data‑driven analysis and proactive strategy execution.
- Bring Kraken’s private client and VIP offerings to market to ensure benefits remain impactful and competitive.
- Serve as the trusted point of contact for Kraken’s top private clients, building deep relationships and trust.
- Execute programs and initiatives that increase client activity, trading, and assets on platform.
- Leverage blockchain analytics, trading data, and client insights to inform revenue‑generating efforts and strategic decision‑making.
- Partner with product, marketing, and client service teams to champion new efforts that drive private client growth and loyalty.
Required Skills & Qualifications
- 5+ years in relationship management, account management, or private client sales, with at least 2 years in the crypto space and a track record with HNWIs.
- Deep understanding of trading product solutions (spot, margin, futures, OTC, lending).
- Ability to be scrappy, bold, and unafraid to explore alternative and creative solutions to achieve results.
- Highly data‑driven, with expertise in analyzing KPIs such as client portfolio revenue, trading volume, and assets on platform.
- Strong personal network within the crypto industry, particularly across HNWI.
- Deep knowledge of cryptocurrency ecosystems and market dynamics beyond blue‑chip tokens.
- Fully aligned with the cypherpunk values outlined in Kraken’s Tentaclements.
- Passionate about the cryptocurrency world, proactive about learning new industry trends.
- Skilled at building meaningful partnerships with internal and external stakeholders at all levels.
- Can travel up to 10% of the time to visit clients and attend events.
- Fluency in English is required; native‑like proficiency in an additional language (e.g., French, German, Dutch, Mandarin, Arabic) is a plus.
Eligibility & Application
This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is an equal‑opportunity employer; we do not tolerate discrimination or harassment of any kind.
Job Details
- Seniority level: Mid‑Senior level
- Employment type: Full‑time
- Job function: Sales and Business Development
- Location: Remote
VIP Relationship Manager employer: Kraken
Contact Detail:
Kraken Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP Relationship Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the crypto space and let them know you're on the hunt for a VIP Relationship Manager role. You never know who might have the inside scoop on opportunities at Kraken or elsewhere.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, be ready to discuss your experience with HNWIs and how you've driven results in previous roles. Use data-driven examples to back up your claims.
✨Tip Number 3
Stay updated on industry trends! Make sure you're well-versed in the latest developments in the cryptocurrency world. This will not only help you in interviews but also show that you're genuinely passionate about the field.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining the Kraken team. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace VIP Relationship Manager
Some tips for your application 🫡
Show Your Passion for Crypto: When you're writing your application, let your enthusiasm for the cryptocurrency world shine through. We want to see that you’re not just familiar with crypto but genuinely passionate about it. Share any personal projects or experiences that highlight your love for the industry!
Tailor Your Experience: Make sure to customise your application to reflect your experience in relationship management and the crypto space. Highlight specific achievements with high-net-worth individuals (HNWIs) and how you've driven results in previous roles. We love seeing how your unique background fits with what we do!
Be Data-Driven: Since this role is all about leveraging data, don’t shy away from showcasing your analytical skills. Include examples of how you've used data to inform strategies or improve client relationships. We appreciate candidates who can think critically and use data to drive decisions!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Kraken
✨Know Your Crypto Inside Out
Make sure you brush up on your cryptocurrency knowledge, especially around trading products like spot, margin, and futures. Being able to discuss market dynamics and demonstrate your understanding of the crypto ecosystem will show that you're not just a candidate, but a passionate expert.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you've successfully managed high-net-worth clients. Highlight how you built trust and delivered exceptional service, as this role is all about nurturing those valuable relationships.
✨Be Data-Driven
Since the role requires a strong focus on KPIs, come ready to discuss how you've used data analysis in previous roles to drive results. Bring specific metrics or case studies that illustrate your ability to leverage data for strategic decision-making.
✨Demonstrate Your Proactive Nature
Kraken values boldness and creativity, so think of instances where you've taken initiative or explored alternative solutions to achieve goals. Be prepared to share these stories to show that you're not afraid to think outside the box.
