At a Glance
- Tasks: Lead a dynamic TechOps team to drive innovative energy solutions.
- Company: Join Kraken, a trailblazer in sustainable energy technology.
- Benefits: Enjoy competitive pay, flexible work options, and growth opportunities.
- Other info: Be part of a supportive culture that values diverse perspectives and continuous learning.
- Why this job: Make a real impact on the future of energy while developing your career.
- Qualifications: Experience in leading tech teams and managing projects in fast-paced environments.
The predicted salary is between 60000 - 75000 £ per year.
Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system.
From optimising renewable generation, creating a more intelligent grid, and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy.
Help us make a real impact on shaping a better, more sustainable future.
What is Tech Ops?
Tech Ops at Kraken is a modern, lean evolution of traditional enterprise IT.
We span everything from hands‑on frontline support through to high‑impact technical projects and long‑term strategic improvements.
We are building a small, highly effective Tech Ops team and are looking for an ambitious, experienced Tech Ops Generalist to help us scale Kraken safely, securely, and with a strong focus on people.
About the role
As a Tech Ops Team Lead, you will be responsible for the end‑to‑end running of the Kraken Tech Ops function.
This is a leadership role that requires someone comfortable operating with a high degree of autonomy, while remaining closely aligned with global Tech Ops leadership.
We strongly believe that no matter what role you have within Tech Ops, it’s still important to keep your ear to the ground and see first‑hand the problems our people are facing, and the impact that decisions you make have on everyone at Kraken.
This means you’ll spend a significant portion of your time helping out with day‑to‑day support alongside your leadership responsibilities.
As a Team Lead within Tech Ops, you will be responsible for balancing the team’s everyday workload, managing capacity, and prioritising proactive, planned project work alongside reactive support and unplanned work.
The Tech Ops team operates in an environment with a large amount of ambiguity, and we are looking for someone who can make sense of this, identify the most impactful work, and keep the team focused, motivated and moving at pace.
This is a strategically significant role which will require close collaboration with our UK and APAC leaders.
You will bring strong leadership skills, service management, and operational experience, with the ability to lead, scale, and mature this function in line with Kraken’s growth trajectory.
You will have experience in
- Significant people leadership experience
- Scaling teams and services over time
- Service management, capacity planning, and operational maturity
- Managing support pipelines, projects, and assignments
- Building regional processes while balancing global standards
- Working with internal and external stakeholders and vendors
- Driving reliability, consistency, and continuous improvement
- You will bring strong technical depth across areas such as identity, MDM, networking, office infrastructure, and Saa S, with the confidence to challenge partners and vendors when needed
- You will be comfortable owning incident management, security and compliance considerations, and contract and service quality oversight
- This is a huge opportunity for the right candidate to step in and lead an amazing team that is critical to keeping Kraken moving at pace
What you’ll do
- Define what good looks like for a small, lean, high‑performing Tech Ops team
- Own the day‑to‑day delivery of Tech Ops services
- Support global operations with opportunities to travel to our global sites
- Liaise with Tech Ops leadership and architects to prioritise and deliver project work
- Balance reactive support and projects with proactive, planned improvements and projects
- Mentor and line manage Tech Ops team members, supporting their development and career growth
- Provide hands‑on 1st, 2nd and 3rd line technical support across the business
- Collaborate closely with our Security team to balance security, productivity, and user experience
- Manage incidents, communications, and follow‑ups
- Coordinate and deliver complex technical projects involving multiple stakeholders and teams across time zones
Examples of Tech Ops projects include
- Rollout of, and migration to, a new identity provider
- mac OS and Windows MDM migrations
- Rollout of device trust and posture compliance solutions
- Replacing insecure factors such as SMS with phishing‑resistant authentication
- Office fit‑outs including networking, AV, and access control
- Saa S migrations for acquisitions (e. g. Microsoft 365 to Google Workspace)
What you’ll have
- Must have
- A proven track record of leading successful IT or Tech Ops teams, ideally through periods of growth.
- At least 3 years of people management experience.
- Significant experience managing performance, and professional development.
- Strong service management and operational experience.
- Comfort operating in highly ambiguous environments and managing competing priorities.
- A very strong technical background underpinning your leadership approach.
- Hands‑on experience providing 1st, 2nd, and 3rd line support.
- Ability to communicate clearly with both technical and non‑technical stakeholders.
- Strong incident management and problem‑solving skills.
- A people‑first mindset and a conscientious approach to decision‑making.
- Should have
- Experience working across time zones and with globally distributed teams
- Strong opinions on best practice and a desire to challenge traditional IT norms.
- Experience mentoring team members with varying levels of experience.
- Experience supporting mac OS, Windows, i OS, and Android environments.
- Experience with Identity & Access Management platforms such as Okta or Microsoft Entra.
- Willingness to travel and maintain presence in regional office locations if required.
- Nice to have
- A foundational understanding of programming or software engineering.
- Familiarity with security tooling such as Crowd Strike, Kolide, osquery, and Zscaler.
- Experience with email gateway administration and routing.
Don't think you check off all of the above?
We love hiring passionate people with a drive to learn so get in touch and let us know which areas you don't currently have confidence and/or experience with, we'd love to hear from you!
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia.
In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7.
Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us?
We want to ensure you have all the tools and environment you need to unleash your potential.
If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken. tech and we’ll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements.
Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire.
Across Kraken, we’re looking for genuinely decent people who are honest and empathetic.
Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success.
As an equal opportunity employer, we do not discriminate on the basis of any protected attribute.
We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
S. based candidates can learn more about their EEO rights here.
Our Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, Website Privacy Notice and Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website.
These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent.
By applying, you acknowledge that you’ve read, understood and consent to these terms.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
These tools assist our recruitment team but do not replace human judgment.
Final hiring decisions are ultimately made by humans.
If you would like more information about how your data is processed, please contact us.
#J-18808-Ljbffr
TechOps Lead employer: Kraken
At Payward, we pride ourselves on being an exceptional employer, offering a fully remote work environment that promotes flexibility and work-life balance. Our culture is rooted in hyper-transparency and open dialogue, fostering collaboration across diverse teams while providing ample opportunities for professional growth and development in the fast-paced fintech landscape. Join us to be part of a forward-thinking team dedicated to building a resilient financial infrastructure that empowers innovation and inclusivity in the global financial system.
StudySmarter Expert Advice🤫
We think this is how you could land TechOps Lead
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Kraken values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Kraken might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Kraken!
✨Direct Apply to Kraken
Let's not forget to apply directly through the Kraken website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace TechOps Lead
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Kraken.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Kraken. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Kraken
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
