Technical Account Manager

About the Role

Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system that optimises renewable generation, builds an intelligent grid and enables utilities to deliver exceptional customer experiences. From operational optimisation to advanced Customer Information Systems (CIS), billing, meter data management, CRM and AI‑driven communications, our platform is powering the next wave of innovation in energy.

As a Technical Account Manager, you’ll lead strategic technical relationships with Kraken’s largest utility and energy clients. This is a high‑impact role at the intersection of technology, transformation and sustainability.

Responsibilities

• Act as a trusted technical advisor and confidant to senior stakeholders such as CIOs and CTOs, translating Kraken’s vision into outcomes that resonate with executive priorities.
• Build and maintain strategic relationships with customer technology leaders in assigned accounts, serving as the primary technical liaison throughout the customer lifecycle.
• Provide deep architectural guidance to connect customer ecosystems with Kraken’s platform, guiding system design, integrations and configuration aligned with both customer and Kraken principles.
• Deliver solution design that ensures scalability, performance and long‑term maintainability, identifying opportunities to unlock additional value through feature adoption and ecosystem fit.
• Manage co‑development efforts and joint technical initiatives, triage and resolve incidents, and provide hands‑on configuration guidance to optimise performance.
• Advocate for client needs internally, aligning product and customer roadmaps and feeding back insights to product and engineering teams.
• Report on project status, performance metrics and potential improvements while managing change to minimise disruption.
• Identify and mitigate risks within client accounts, escalating as appropriate.

Qualifications

• 5+ years in a customer‑facing technical role such as Technical Account Manager, Customer Success Engineer, Solutions Engineer or Enterprise Architecture.
• Proven experience managing and supporting technical implementations in SaaS, cloud services or IT environments.
• Strong technical background with knowledge of cloud computing, APIs, databases and programming languages (e.g., Python, Django).
• Industry experience in Energy & Utilities is highly desirable; adjacent industries such as telecommunications or infrastructure may also be considered.
• Excellent communication skills, with the ability to translate complex technical concepts into actionable insights for clients.
• Proficiency in troubleshooting, problem‑solving, and navigating technical issues for prompt resolution.
• Analytical mindset, attention to detail and a proactive approach to identifying and solving problems.
• Customer‑centric focus, effective relationship building, and the ability to thrive in a fast‑paced, dynamic environment.
• Bachelor’s degree in Computer Science, Information Technology or a related field (or equivalent practical experience).

Benefits & Culture

Kraken is a certified Great Place to Work in several countries and ranks among the Best Workplaces on Glassdoor in the UK. We celebrate diversity and inclusivity; as an equal‑opportunity employer, we do not discriminate on the basis of protected attributes.

Equal Employment Opportunity Statement

We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.

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