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- Tasks: Manage client onboarding and provide top-notch support in the crypto space.
- Company: Leading cryptocurrency exchange with a focus on customer satisfaction.
- Benefits: Fully remote role with flexible hours and opportunities for growth.
- Why this job: Join a fast-paced industry and help clients navigate the world of digital assets.
- Qualifications: 2+ years in customer service, strong communication, and CRM experience preferred.
- Other info: Dynamic team environment with a commitment to client success.
The predicted salary is between 28800 - 48000 £ per year.
A leading cryptocurrency exchange is seeking a dedicated professional for client onboarding management. This role emphasizes exceptional customer service and knowledge of the digital asset industry, with responsibilities including document verification and client inquiries.
Candidates should have at least 2 years in customer service, with strong organizational and communication skills. Fluency in English is essential, and a background in CRM tools like ZenDesk or Salesforce is preferred. The position is fully remote, requiring a commitment to client satisfaction.
Remote Crypto Client Onboarding & Support Specialist employer: Kraken
Contact Detail:
Kraken Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Crypto Client Onboarding & Support Specialist
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news in the crypto space. This will help us tailor our conversations and show that we’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to client onboarding and support. We can even role-play with a friend to boost our confidence and refine our answers.
✨Tip Number 3
Show off our skills! If we have experience with CRM tools like ZenDesk or Salesforce, let’s be ready to discuss specific examples of how we’ve used them to enhance customer service. Real-life stories resonate well!
✨Tip Number 4
Don’t forget to follow up! After the interview, shoot a quick thank-you email to express our appreciation for the opportunity. It keeps us on their radar and shows our enthusiasm for the role.
We think you need these skills to ace Remote Crypto Client Onboarding & Support Specialist
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service, especially if you've got 2+ years under your belt. We want to see how you've gone above and beyond for clients in the past!
Get Familiar with Crypto: Since this role is all about the digital asset industry, it’s a good idea to brush up on your crypto knowledge. We love candidates who can speak confidently about the industry and its trends.
Tailor Your Application: Don’t just send a generic application! Customise your CV and cover letter to reflect the skills and experiences that match the job description. We appreciate when candidates take the time to connect their background to what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Kraken
✨Know Your Crypto Stuff
Make sure you brush up on your knowledge of the cryptocurrency industry. Familiarise yourself with common terms, trends, and the specific services offered by the exchange. This will not only help you answer questions confidently but also show your genuine interest in the field.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your exceptional customer service skills. Think about situations where you resolved client issues or went above and beyond to ensure satisfaction. This will demonstrate your ability to handle client inquiries effectively.
✨Familiarity with CRM Tools
If you have experience with CRM tools like ZenDesk or Salesforce, be ready to discuss how you've used them in previous roles. If you're not familiar with these tools, do a bit of research beforehand so you can speak intelligently about how you would approach using them in this role.
✨Organisational Skills Matter
Since this role involves managing client onboarding, it's crucial to showcase your organisational skills. Prepare to discuss how you prioritise tasks and manage your time effectively, especially in a remote setting. This will reassure the interviewer that you can handle the responsibilities of the position.
