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For Companies At a Glance
- Tasks: Assist clients with inquiries and provide feedback on trading platforms.
- Company: Global leader in crypto solutions with a focus on innovation.
- Benefits: Remote work flexibility and a 6-month fixed-term contract.
- Why this job: Join a dynamic team and enhance your skills in the exciting crypto industry.
- Qualifications: Strong English skills, client support experience, and knowledge of trading concepts.
- Other info: Opportunity for growth in a fast-paced, evolving market.
The predicted salary is between 28800 - 43200 £ per year.
A global leader in crypto solutions is seeking a Client Support Specialist focused on Kraken's trading platforms. This role involves assisting clients with their inquiries, diagnosing issues, and providing feedback on platform features.
Candidates should have:
- a strong command of English
- client support experience
- knowledge of trading concepts
This position offers a fixed-term contract of 6 months with the possibility of remote work from Greater London.
Remote Crypto Client Engagement Specialist employer: Kraken
Contact Detail:
Kraken Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Crypto Client Engagement Specialist
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your client support skills! Think about common issues clients might face with trading platforms and how you'd resolve them. Role-playing scenarios can really boost your confidence for the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Remote Crypto Client Engagement Specialist
Some tips for your application 🫡
Show Your Passion for Crypto: When writing your application, let your enthusiasm for the crypto world shine through! We want to see that you’re not just familiar with trading concepts but genuinely excited about them. Share any personal experiences or insights that highlight your interest.
Tailor Your Experience: Make sure to customise your application to reflect your client support experience. We’re looking for specific examples of how you've helped clients in the past, especially in tech or trading environments. This will help us see how you can fit into our team!
Be Clear and Concise: We appreciate clarity! When you’re writing your application, keep it straightforward and to the point. Use simple language to explain your skills and experiences, so we can easily understand how you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Kraken
✨Know Your Crypto Stuff
Make sure you brush up on your knowledge of trading concepts and Kraken's platform. Familiarise yourself with common issues clients face and how to resolve them. This will show that you're not just interested in the role, but that you genuinely understand the industry.
✨Practice Your Client Support Skills
Think about past experiences where you've helped clients solve problems. Prepare some examples that highlight your communication skills and ability to diagnose issues effectively. Role-playing these scenarios can help you feel more confident during the interview.
✨Show Off Your English Proficiency
Since a strong command of English is crucial, practice articulating your thoughts clearly and concisely. You might want to prepare answers to common interview questions in advance, focusing on clarity and professionalism in your responses.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company and the role. This shows your interest and helps you gauge if the position is the right fit for you. Consider asking about team dynamics or how success is measured in this role.
