Product Director

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. Kraken is the operating system for utilities of the future. Built in-house at Octopus Energy, we took them to become the biggest supplier in the UK, and now we power energy companies and utilities around the globe – in 10 countries and counting, licensing software to giants like Origin Energy in Australia and Tokyo Gas in Japan. We’re on a mission to accelerate the renewable transition, and bring affordable green energy to the world.

We’ve reinvented energy products with smart, data driven tariffs to balance customer demand with renewable generation, and Kraken’s platform controls more than half of the grid-scale batteries in the UK. We’re driving the uptake of low carbon technologies like solar panels and heat pumps via our software for engineers in the field. Our platform allows our energy specialists to be the most productive in the industry. We’re looking to improve this even more by developing a suite of AI tools making us pioneers in using ML and AI to make our agents’ lives even easier and customers happier. We do it by hiring clever, curious, and self-driven people, enabling them with modern tools and infrastructure and giving them lots of autonomy.

About The Role

We’ve had great success in using genAI to bring better service to customers, and we’re building a team who can continue to expand and drive this offering. You’ll be part of an expert team working on the most pressing problems for the business, whether it’s internal AI tooling to make our developers twice as productive, or automating processes to cut months off migration times for new clients. You’ll work across the whole product lifecycle: identifying uses of new technologies via exploration, working closely with teams around the business to validate that your ideas will bring value, and rapidly prototyping. The work you do will define the pattern for AI success at the company.

We’re looking for an experienced Director of Product Management to drive our offering forward through the next period of growth. Reporting into our Chief Corporate Development and AI Officer, this role will grow and manage the team that takes Kraken’s proprietary AI, Magic Ink, through a period of rapid commercialisation. As the product scales you will be introducing new capabilities such as AI real time voice conversations, that will significantly impact the output of our Operations function, improve our ability to create tailored solutions for our customers, as well as change and lead the market for AI call centre solutions. You’ll be joining Kraken at a pivotal time, propelling Magic Ink into a revenue leader in the Kraken portfolio of solutions.

What You’ll Do

• Define and deliver an exceptional product vision and strategy for Magic Ink
• Oversee market research, competitive analysis, and customer analysis to identify new capabilities and features
• Develop and maintain a prioritised product roadmap outlining key features, functionalities, and timelines for product development.
• Work closely with engineering, design, and other stakeholders ensuring successful delivery of products and features
• Developing go-to-market strategies alongside the Kraken Commercial team
• Build and lead a high-performing product team

What You’ll Need

• Significant product management experience, with a focus on Customer Service/ Customer Support products
• Product management experience for an AI SaaS product
• Strong experience building and leading an effective Product team in a fast paced environment
• A strong entrepreneurial approach to delivering product through high growth periods
• Ability to develop and articulate a clear product vision and strategy.
• Deep understanding of user needs and a passion for delivering exceptional customer experiences
• An analytical approach, and experience using data to inform decisions.
• Ability to effectively communicate product vision, strategy, and roadmap to various stakeholders.

If this sounds like you then we’d love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we’ll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Seniority level

• Director

Employment type

• Full-time

Job function

• Product Management and Marketing
• Technology, Information and Internet

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