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- Tasks: Assist high-value clients via phone support and educate them on platform features.
- Company: Leading cryptocurrency platform with a dynamic and supportive team.
- Benefits: Remote work, fixed-term contract, and the chance to enhance user experience.
- Why this job: Join a fast-paced industry and make a real difference for clients.
- Qualifications: Strong communication skills and ideally 1+ years in a support role.
- Other info: Great opportunity to grow your career in the exciting world of crypto.
The predicted salary is between 30000 - 42000 £ per year.
A leading cryptocurrency platform is seeking a Customer Support Specialist to join a dynamic team. In this remote role, you will be responsible for assisting high-value clients through phone support, providing necessary education on the platform's features.
Ideal candidates should have:
- Strong communication skills
- Fluency in English
- Ideally 1+ years in a support environment
This opportunity comes with a fixed-term contract for 6 months, with a focus on enhancing the user experience through direct interactions.
Premium Crypto Voice Specialist (Remote) employer: Kraken
Contact Detail:
Kraken Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Premium Crypto Voice Specialist (Remote)
✨Tip Number 1
Make sure to brush up on your communication skills! Since you'll be assisting high-value clients, practice explaining complex concepts in simple terms. This will help you stand out during interviews.
✨Tip Number 2
Familiarise yourself with the cryptocurrency platform's features before your interview. Knowing the ins and outs will not only impress the hiring team but also show that you're genuinely interested in the role.
✨Tip Number 3
Network with current or former employees of the company. They can provide insider tips on what the team values and how to ace the interview process. Plus, it’s a great way to get your name out there!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Premium Crypto Voice Specialist (Remote)
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about assisting high-value clients, make sure your written application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. Mention your experience in customer support and how it relates to the cryptocurrency platform.
Highlight Relevant Experience: If you've got 1+ years in a support environment, shout about it! Include specific examples of how you've enhanced user experiences in previous roles, especially if they relate to tech or finance.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Kraken
✨Know Your Crypto Stuff
Make sure you brush up on your cryptocurrency knowledge before the interview. Understand the platform's features and be ready to discuss how they can benefit high-value clients. This will show that you're not just a support specialist, but someone who can genuinely educate users.
✨Practice Your Communication Skills
Since this role involves phone support, practice speaking clearly and confidently. You might want to do mock calls with a friend or family member to get comfortable explaining complex concepts in simple terms. Good communication can set you apart from other candidates.
✨Showcase Your Experience
If you've got experience in a support environment, be ready to share specific examples of how you've helped clients in the past. Highlight any situations where you went above and beyond to enhance the user experience, as this aligns perfectly with what they're looking for.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This not only shows your interest in the position but also gives you a chance to assess if the company is the right fit for you.
