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- Tasks: Support HR projects and provide top-notch service to fellow Krakenites.
- Company: Join a mission-driven crypto company with a global team.
- Benefits: Fully remote role with flexible hours and a dynamic work environment.
- Why this job: Be part of the crypto revolution and help others achieve financial freedom.
- Qualifications: Experience in HR or admin roles, strong communication skills, and attention to detail.
- Other info: Opportunity for growth in a fast-paced, innovative industry.
The predicted salary is between 28800 - 43200 £ per year.
Building the Future of Crypto. Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.
What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.
Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app.
As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.
Become a Krakenite and build the future of crypto!
The team: Our People team is called the Krakenite Experience (KX) team, and we aim to become a world leader in People Experience. We are seeking a driven People Operations Associate to join our KX team in Europe.
The KX Operations Associate will work closely with the wider KX Operations Teams, HR Business Partners and a number of other stakeholders on various HR projects and initiatives. The Operations Associate is the first point of contact for most KX (HR) related questions. You will provide outstanding Kraken-level customer service to your fellow Krakenites by ensuring all questions and requests are being answered timely and accurately within defined SLAs and by keeping the KX Knowledge base up-to-date with the latest policies and procedures.
The opportunity:
- T0 - T1 Service Desk support, answering frequently asked questions from Krakenites regarding policies and procedures; triage more complex questions to appropriate KX leads and functions.
- Review all open service desk tickets to ensure they are properly tagged/labeled and meeting SLAs.
- Review and audit the hire process in Workday for all incoming hires.
- Action data updates in Workday using information and approvals from service desk tickets - ensuring data integrity at all times.
- Review and update internal and external process documentation using the agreed upon formatting guidelines.
- Keep up-to-date with the latest HR trends and best practices, supporting local KX Generalists with any changes.
- Support ad hoc projects.
Skills you should HODL:
- At least one year administrative experience in Human Resources, Onboarding or Recruiting.
- Experience in using Workday, Jira ticketing system, and Confluence.
- Flexible schedule required, including occasional late-evening shifts.
- High level of integrity and confidentiality.
- Positive, professional business presence.
- Effective communication skills to communicate proactively and respectfully with the KX team and wider Krakenite population.
- Extremely organized with exceptional attention to detail and accuracy.
- Proactive problem solver and disciplined self-starter that thrives in an ambiguous environment with ever-changing priorities.
- Flexible to take on a variety of tasks, adaptable and can anticipate opportunities for additional contributions.
- Experience of working in an SLA / ticket driven environment.
- Demonstrated knowledge of international employment-related laws and regulations.
This role offers a fixed term contract, for the duration of 6 months. This is a fully remote role and we will accept applications from: EMEALI-Remote.
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don’t fully meet the listed requirements, especially if you’re passionate or knowledgeable about crypto!
As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
People Operations Associate - Fixed Term employer: Kraken
Contact Detail:
Kraken Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Operations Associate - Fixed Term
✨Tip Number 1
Get to know Kraken inside out! Familiarise yourself with the Kraken app and our culture page before your interview. This shows us you're genuinely interested and ready to dive into the crypto world.
✨Tip Number 2
Be proactive in your communication! When you reach out to us, make sure to ask insightful questions about the role and the team. This not only helps you stand out but also shows us you're engaged and eager to learn.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share examples of how you've tackled challenges in previous roles. We love hearing about your thought process and how you adapt to changing situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to explore more about our mission and values while you’re at it.
We think you need these skills to ace People Operations Associate - Fixed Term
Some tips for your application 🫡
Know Your Stuff: Before you dive into your application, make sure you’ve read up on Kraken’s culture and values. Understanding our mission to accelerate global crypto adoption will help you tailor your application and show us you’re genuinely interested in being a part of the team.
Show Off Your Skills: When filling out your application, highlight your experience in HR or admin roles, especially if you've worked with tools like Workday or Jira. We want to see how your skills align with what we need, so don’t hold back!
Be Yourself: We love authenticity! Let your personality shine through in your application. Share your passion for crypto and how you can contribute to our mission. Remember, we’re looking for candidates who are not just qualified but also a good fit for our unique culture.
Apply Through Our Website: Make sure to submit your application through our official website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Kraken
✨Know Your Kraken Culture
Before your interview, dive deep into Kraken's culture and values. Understanding their mission to accelerate global crypto adoption will help you align your answers with what they stand for. This shows you're not just interested in the role, but also in being part of their community.
✨Familiarise Yourself with Workday
Since the role involves using Workday for data updates and managing service desk tickets, make sure you have a basic understanding of how it works. If possible, explore any available tutorials or resources to get comfortable with the platform before your interview.
✨Prepare for Customer Service Scenarios
As the first point of contact for KX-related questions, you'll need to demonstrate excellent customer service skills. Think of examples from your past experiences where you successfully resolved issues or provided support, and be ready to discuss them during the interview.
✨Showcase Your Organisational Skills
This role requires exceptional attention to detail and organisation. Prepare to share specific instances where you've managed multiple tasks or projects effectively. Highlighting your ability to stay organised in a fast-paced environment will resonate well with the interviewers.
