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- Tasks: Support and educate top clients through our premium voice service.
- Company: Join Kraken, a mission-driven leader in the crypto space.
- Benefits: Fully remote work, flexible hours, and a chance to grow your career.
- Why this job: Make a real impact in the crypto world while helping clients achieve financial freedom.
- Qualifications: Outgoing personality, strong communication skills, and a passion for crypto.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Building the Future of Crypto. Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.
Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app.
As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.
Become a Krakenite and build the future of crypto!
Proof of work
The team Voice has evolved—from a general support channel into CE's premium, in-app voice service for Kraken's highest-value clients. We deliver fast, clear, and trustworthy white-glove service that feels like a friend experience, shaping every interaction into a 6-Star journey and deepening our clients' connection with Kraken. If you're energized by supporting, educating, and empowering top clients and raising the bar for what service can be - this is your stage.
Join a fast-paced frontline team and help design the journeys that define Kraken. This is a powerful growth path for ambitious Specialists with strong performance and a growth mindset. You'll champion today's 90+ user-score clients and help cultivate the next generation across regions and new products - an exciting, hands-on role with visible, meaningful impact.
This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends.
The opportunity
- Answer inbound Voice calls with friendly, professional service; drive quick, accurate resolutions.
- Clarify client goals, provide education on Kraken products and services, and guide funding, trading and other account activities.
- Test new products and features to develop expertise that resolves issues end-to-end and responsibly position products where they fit.
- Advocate for an improved client experience by submitting detailed, thoughtful feedback to product and CX feedback channels, and remain engaged to shape client centered outcomes at the product and policy level.
- Take ownership to continuously optimize your performance and ability to add value to Kraken.
- Be part of a lean, agile team capable of assisting email and chat teams during surges; participate in growth focused special projects that drive the client experience.
The skills you should HODL
- Outgoing and empathetic "people person" who thrives when helping others.
- Motivated by Kraken's mission; security- and privacy-minded.
- Fluency in English; proficiency in Spanish, French, German, or other languages is a plus.
- Strong communication and de-escalation skills in a high-volume environment.
- Strong crypto/trading literacy and a passion for learning.
- 1+ years of phone support (or comparable client-facing experience).
- Comfortable with Zendesk and knowledge bases; able to multitask with poise.
- Flexibility for rotational shifts (including weekends).
This role offers a fixed term contract, for the duration of 6 months.
Interested so far? Here's how the hiring process will look:
- Pre-screen assessment - around crypto and customer support (to be completed in 72 hours)
- Screening call with our Talent Acquisition team (30 minutes)
- Interview with the team (60 minutes)
- Final interview with the manager/director (60 minutes)
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto!
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Voice Specialist - Fixed Term in London employer: Kraken
Contact Detail:
Kraken Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Voice Specialist - Fixed Term in London
✨Tip Number 1
Get to know Kraken inside out! Familiarise yourself with the Kraken app and our culture page before your interview. This shows us you're genuinely interested and ready to dive into the role.
✨Tip Number 2
Practice your phone skills! Since this role is all about providing top-notch support, try role-playing common client scenarios with a friend. It’ll help you feel more confident when answering those inbound calls.
✨Tip Number 3
Show off your passion for crypto! Be prepared to discuss your knowledge of crypto and trading during the interview. We love candidates who are excited about our mission and can share their insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Kraken team!
We think you need these skills to ace Voice Specialist - Fixed Term in London
Some tips for your application 🫡
Know Your Stuff: Before you start writing your application, make sure you’re familiar with Kraken and its mission. Dive into the Kraken Culture page and get a feel for what we value. This will help you tailor your application to show how you fit into our world.
Be Yourself: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for crypto and how it aligns with our mission. Authenticity goes a long way!
Show Off Your Skills: Highlight your relevant experience, especially in customer support or any client-facing roles. If you’ve got strong communication skills and a knack for problem-solving, make sure to showcase those in your application!
Apply Through Our Website: When you’re ready to hit send, make sure to apply through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Kraken
✨Know Your Crypto Stuff
Before the interview, make sure you brush up on your crypto knowledge. Familiarise yourself with Kraken's products and services, as well as current trends in the crypto space. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Voice Specialist, you'll be interacting with clients regularly. Prepare examples of how you've successfully handled customer interactions in the past. Highlight your communication and de-escalation skills, especially in high-pressure situations, to demonstrate that you're the empathetic 'people person' they’re looking for.
✨Engage with the Company Culture
Dive into Kraken's culture page and understand their values and mission. During the interview, reference specific aspects of their culture that resonate with you. This shows that you’re not just interested in the job, but also in being part of their community and contributing to their mission.
✨Prepare for the Practicalities
Since this is a remote role, ensure you have a quiet, professional space for the interview. Test your tech beforehand to avoid any hiccups. Also, be ready to discuss your flexibility with shifts, including evenings and weekends, as this is crucial for the role.
