Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and expand relationships with high-net-worth clients in the crypto space.
- Company: Join Kraken, a mission-driven leader in the crypto industry.
- Benefits: Fully remote work, competitive salary, and opportunities for professional growth.
- Why this job: Shape the future of crypto while delivering exceptional service to VIP clients.
- Qualifications: 5+ years in relationship management, with experience in crypto and HNWIs.
- Other info: Dynamic environment with a focus on innovation and client satisfaction.
The predicted salary is between 48000 - 84000 £ per year.
Building the Future of Crypto. Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.
What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.
The team at Kraken is focused on increasing awareness to attract and retain clients worldwide while driving the future adoption of crypto. The Private Client Relationship Management team supports Kraken's highest-value private clients — high-net-worth individuals (HNWIs) who expect a premium, secure, and highly tailored experience.
We are looking for a VIP Relationship Manager to join our team remotely! The #1 goal of this role is to drive business growth by managing and expanding an existing network of high-net-worth clients. You'll nurture relationships with some of the largest whales in the space, helping them unlock the full value of Kraken's product suite while identifying new opportunities to deepen engagement.
Additionally, you'll play a key role in scaling and executing the best VIP program in the industry, ensuring our clients not only enjoy a best-in-class experience but one that goes above and beyond expectations. Ultimately, you will have ownership and influence in shaping what 'white gloves' experience means for Kraken HNWI clients.
We're looking for someone who isn't afraid to be bold, can build and scale initiatives from the ground up, and is humble enough to fail fast and move on to the next challenge. If you thrive in ambiguity and can operate in a fast-paced, scrappy environment, this role is for you.
The opportunity includes:
- Deliver consistent, high-quality service to HNWI clients worldwide, building and nurturing trusted relationships through exceptional account management.
- Drive KPIs across revenue, trading volume, and assets on platform through rigorous, data-driven analysis and proactive strategy execution.
- Bring Kraken's private client and VIP offerings to market to ensure benefits remain impactful and competitive.
- Serve as the trusted point of contact for Kraken's top private clients, building deep relationships and trust.
- Execute programs and initiatives that increase client activity, trading, and assets on platform.
- Leverage blockchain analytics, trading data, and client insights to inform revenue-generating efforts and strategic decision-making.
- Partner with product, marketing, and client service teams to champion new efforts that drive private client growth and loyalty.
Skills you should HODL:
- 5+ years of experience in relationship management, account management, or private client sales, including at least 2 years in the crypto space, with a track record of working with high-net-worth individuals (HNWIs).
- Deep understanding of trading product solutions, including spot, margin, and futures trading, as well as OTC trading and lending.
- Ability to be scrappy, bold, and unafraid to explore alternative and creative solutions to achieve results.
- Highly data-driven, with expertise in analyzing KPIs such as client portfolio revenue, trading volume, and assets on platform.
- Strong personal network within the crypto industry, particularly across HNWI (a plus).
- As a true degen, you bring deep knowledge of cryptocurrency ecosystems — their players, frameworks, and market dynamics beyond just blue-chip tokens.
- Fully aligned with the cypherpunk values outlined in Kraken's Tentaclements.
- Passionate about the cryptocurrency world, with a proactive attitude toward learning new industry trends.
- Skilled at building meaningful partnerships with internal and external stakeholders at all levels and across diverse backgrounds.
- You can travel up to 10% of the time to visit clients and attend events.
- Fluency in English is required, along with native-like proficiency in one or more additional languages such as French, German, Dutch, Mandarin, or Arabic.
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto!
As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind.
VIP Relationship Manager in London employer: Kraken
Contact Detail:
Kraken Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP Relationship Manager in London
✨Tip Number 1
Get to know the Kraken culture inside out! Before you even think about applying, dive into our Kraken Culture page. Understanding our values and mission will not only help you fit in but also show us that you're genuinely interested in being part of the team.
✨Tip Number 2
Familiarise yourself with the Kraken app! Knowing how to create an account and navigate our platform will give you a leg up during interviews. It shows us that you're proactive and ready to hit the ground running.
✨Tip Number 3
Network like a pro! Connect with other crypto enthusiasts and professionals on platforms like LinkedIn. Building relationships in the industry can open doors and give you insights that might just set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you're serious about joining the Kraken family and ready to contribute to our mission of accelerating global crypto adoption.
We think you need these skills to ace VIP Relationship Manager in London
Some tips for your application 🫡
Know Your Stuff: Before you start writing your application, make sure you’re familiar with Kraken's culture and values. Dive into the Kraken Culture page and get a feel for what makes us tick. This will help you tailor your application to show how you fit right in!
Showcase Your Experience: When detailing your experience, especially in relationship management and the crypto space, be specific! Highlight your achievements and how you've successfully managed high-net-worth clients. We want to see how you can bring that expertise to our team.
Be Bold and Creative: Don’t be afraid to let your personality shine through! We love candidates who are bold and think outside the box. Share examples of how you've tackled challenges in innovative ways, especially in fast-paced environments like crypto.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our mission to build the future of crypto!
How to prepare for a job interview at Kraken
✨Know Your Crypto Inside Out
Before your interview, make sure you’re well-versed in the latest trends and developments in the crypto space. Familiarise yourself with Kraken's products and services, especially those tailored for high-net-worth individuals. This knowledge will not only impress your interviewers but also show that you're genuinely passionate about the industry.
✨Showcase Your Relationship Management Skills
Prepare to discuss specific examples of how you've successfully managed relationships with high-net-worth clients in the past. Highlight your ability to provide exceptional service and tailor experiences to meet individual client needs. Use metrics to demonstrate your success in driving revenue and client satisfaction.
✨Be Bold and Creative
Kraken values candidates who can think outside the box. Come prepared with innovative ideas on how to enhance the VIP experience for clients. Whether it’s new engagement strategies or unique offerings, showing that you can be scrappy and bold will set you apart from other candidates.
✨Emphasise Data-Driven Decision Making
Since the role requires a strong focus on KPIs, be ready to discuss how you’ve used data to inform your strategies in previous roles. Bring examples of how you’ve analysed trading volumes or client portfolios to drive growth. This will demonstrate your analytical skills and your ability to make informed decisions.
