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- Tasks: Manage day-to-day operations of Kraken's exchange and respond to incidents in real-time.
- Company: Join a mission-driven crypto company focused on financial freedom and inclusion.
- Benefits: Fully remote work, diverse team, and opportunities for professional growth.
- Why this job: Be part of a pioneering team shaping the future of crypto technology.
- Qualifications: Strong systems thinking, attention to detail, and familiarity with market mechanics.
- Other info: Dynamic environment with a focus on innovation and collaboration.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Building the Future of Crypto. Our Krakenites are a worldâclass team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.
What makes us different? Kraken is a missionâfocused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.
Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app.
As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Kraken is committed to industryâleading security, crypto education, and worldâclass client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.
Proof of work
The team: Exchange Operations manages the dayâtoâday operation of Kraken's spot and derivatives exchange, including all market configurations, admin tooling, and firstâline incident response. The team operates critical internal systems such as Futures Admin and the Exchange Control Centre and works closely with Product and Engineering to ensure operational safety, accuracy, and scalability.
As an Exchange Operations Specialist, you will be responsible for executing and validating exchange configurations, monitoring platform health, and responding to incidents in real time. While you may have a spot or derivatives focus, you will be fully crossâtrained across all market types and admin systems. This role is handsâon, detailâoriented, and critical to maintaining exchange stability in a 24/7/365 environment.
The opportunity:
- Exchange Configuration & Market Operations
- Execute and validate configuration changes across spot, futures, and margin products
- Ensure all changes follow defined approval flows, version control, and documentation standards
- Monitoring & Incident Response
- Monitoring exchange health and responding to alerts in real time
- Perform firstâline incident triage and escalation to engineering when required
- Support postâincident analysis, documentation and remediation tasks
- Operational Readiness & Process Improvement
- Perform structured readiness checks ahead of changes (configuration diffs, scenario testing)
- Maintain and improve runbooks, SOPs, checklists, and operational documentation
- Ideate new admin tools and automation, providing structured feedback to engineering during testing
- Identify repetitive or errorâprone workflows and propose automation opportunities
- CrossâFunctional Support
- Support Compliance, Finance, Risk, and internal reporting workflows where automation is not yet available
- Act as a liaison between Operations, Product, Engineering, and Client Support
Skills you should HODL:
- Working knowledge of spot, margin, and/or derivatives market mechanics, with the ability to deepen expertise quickly
- Comfort working with technical systems and internal admin tools
- Data skills (SQL required)
- Ability to diagnose issues and communicate clearly under pressure
- Willingness to participate in shared onâcall rotations
Nice to haves:
- Proficiency with Python
- Experience contributing to internal tooling or designing automation workflows
- Familiarity with regulatory or compliance workflows in crypto or financial markets
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto!
As an equal opportunity employer, we donât tolerate discrimination or harassment of any kind.
Senior Associate, Exchange Operations in London employer: Kraken
Contact Detail:
Kraken Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Senior Associate, Exchange Operations in London
â¨Tip Number 1
Get to know Kraken inside out! Familiarise yourself with the Kraken app and our culture page. This will not only help you understand our mission but also show us that you're genuinely interested in being a part of the team.
â¨Tip Number 2
Network like a pro! Connect with current Krakenites on LinkedIn or Twitter. Ask them about their experiences and insights into the company. This can give you a leg up and might even lead to a referral!
â¨Tip Number 3
Prepare for the interview by brushing up on your knowledge of crypto markets and incident response strategies. We love candidates who can think on their feet, so practice articulating your thoughts clearly under pressure.
â¨Tip Number 4
Donât hesitate to apply through our website, even if you donât tick every box. If youâre passionate about crypto and have the right skills, we want to hear from you! Your unique perspective could be just what we need.
We think you need these skills to ace Senior Associate, Exchange Operations in London
Some tips for your application đŤĄ
Know Your Stuff: Before you start writing your application, make sure you understand the role and the company. Dive into the Kraken Culture page and get familiar with our mission and values. This will help you tailor your application to show how you fit in with us.
Be Specific: When detailing your experience, be specific about your skills and how they relate to the job. If you've worked with spot or derivatives markets, mention it! We want to see how your background aligns with what we do at Kraken.
Show Your Passion: Let your enthusiasm for crypto shine through in your application. Share any personal projects or experiences that demonstrate your interest in the industry. We love candidates who are genuinely excited about what we do!
Apply Through Our Website: Make sure to submit your application through our website. Itâs the best way for us to receive your details and ensures youâre considered for the role. Plus, itâs super easy to do!
How to prepare for a job interview at Kraken
â¨Know Your Crypto Stuff
Before the interview, make sure you brush up on your knowledge of spot, margin, and derivatives markets. Familiarise yourself with Kraken's products and services, as well as their mission and values. This will show that you're genuinely interested in the role and the company.
â¨Demonstrate Your Problem-Solving Skills
Since the role involves incident response and monitoring, be prepared to discuss how you've handled challenging situations in the past. Think of specific examples where you diagnosed issues under pressure and how you communicated effectively with your team.
â¨Show Off Your Technical Know-How
Make sure you highlight your experience with technical systems and any data skills you possess, especially SQL. If you have experience with Python or automation workflows, donât hesitate to mention it. This will help you stand out as a candidate who can contribute to operational improvements.
â¨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, operational processes, or future projects at Kraken. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values.
