Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client onboarding and provide top-notch support in the crypto space.
- Company: Leading cryptocurrency exchange with a focus on customer satisfaction.
- Benefits: Fully remote role with flexible hours and opportunities for growth.
- Why this job: Join a fast-paced industry and help clients navigate the world of digital assets.
- Qualifications: 2+ years in customer service, strong communication skills, and CRM experience preferred.
- Other info: Be part of a dynamic team dedicated to client success.
The predicted salary is between 28800 - 43200 £ per year.
A leading cryptocurrency exchange is seeking a dedicated professional for client onboarding management. This role emphasizes exceptional customer service and knowledge of the digital asset industry, with responsibilities including document verification and client inquiries.
Candidates should have at least 2 years in customer service, with strong organizational and communication skills. Fluency in English is essential, and a background in CRM tools like ZenDesk or Salesforce is preferred. The position is fully remote, requiring a commitment to client satisfaction.
Remote Crypto Client Onboarding & Support Specialist in London employer: Kraken
Contact Detail:
Kraken Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Crypto Client Onboarding & Support Specialist in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news in the crypto space. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about client support, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Show off your organisational skills! Prepare a list of questions you might get asked during the interview and have examples ready from your past experiences. This will demonstrate your ability to handle client inquiries effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Remote Crypto Client Onboarding & Support Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant knowledge of the digital asset industry. We want to see how your skills align with the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the crypto space and how your previous experiences make you the perfect fit for our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your strong communication skills. Clear, concise, and friendly language will go a long way in making a great first impression on us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Kraken
✨Know Your Crypto Stuff
Make sure you brush up on your knowledge of the cryptocurrency industry. Familiarise yourself with common terms, trends, and the specific services offered by the exchange. This will not only help you answer questions confidently but also show your genuine interest in the field.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about situations where you went above and beyond for a client or resolved a challenging issue. This will demonstrate your commitment to client satisfaction, which is crucial for this role.
✨Familiarity with CRM Tools
If you have experience with CRM tools like ZenDesk or Salesforce, be ready to discuss how you've used them in previous roles. If you're not familiar with these tools, do a bit of research beforehand so you can speak intelligently about how you would approach using them in this position.
✨Practice Your Communication Skills
Since strong communication skills are essential, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable with answering questions and presenting yourself professionally.
