At a Glance
- Tasks: Drive product discovery and deliver innovative solutions in the utilities sector.
- Company: Join Kraken, a leader in transforming the energy industry with cutting-edge technology.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for personal growth.
- Other info: Be part of a dynamic team in a rapidly growing company with a strong culture.
- Why this job: Make a real impact on the future of energy and improve lives globally.
- Qualifications: Experience in B2B product management and a passion for solving complex problems.
The predicted salary is between 60750 - 74250 £ per year.
Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide. It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
Kraken Utilities Our tech platform ‘Kraken’ is already licensed to support 55 million customer accounts globally, and we aim to serve 100 million by 2027. Kraken is the most AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications. We’re now charging the Kraken platform to other utility industries (Water and Broadband) and have created a new team called - Kraken Utilities. Over the last 3 years we have built this team from scratch to re-architect, design, and develop our Kraken software platform to solve complex industry wide problems within the water and broadband sectors (such as customer experience & water leak detection). The Kraken Utilities team is in a very exciting growth phase, and has already signed six key clients: Severn Trent, Leep, Portsmouth Water, Essential Energy, TalkTalk, and Cuckoo. We are currently 120+ people strong globally.
At Kraken Technologies we’re looking to revolutionise the utilities industry to make basic services like power, water, and the internet cheaper, greener, and better for people around the world. Our Technology Team has grown extremely quickly as a result, tripling in size within the last 18 months. With this rapid growth and the strong backing of our leadership, we are entering an exciting phase of becoming increasingly product-led and value-driven. We operate in a complex enterprise software market with large, high-profile clients. Therefore, we need PMs with a dual mindset: the strategic vision to proactively discover and solve deep industry problems, coupled with the rigorous execution skills required to steer massive, business-critical client migrations onto our platform. We will give you the space to do real product work, while trusting you to deliver on our most vital enterprise commitments. We operate with a high-trust, high-autonomy model. We are looking for a self-starter who thrives when given a complex problem and the freedom to solve it their way, working methodically to ensure projects go from inception to completion. You will act as the glue across multiple teams, putting the customer first and working empathetically to deliver the best possible solutions.
About the team: We’re currently providing licences of our platform to serve the water and broadband industries and have created a new team - Kraken Utilities. Over the last year, we have built this team from scratch to re-architect, design, and develop our Kraken software platform to solve complex industry-wide problems within these sectors (such as transforming customer experience & water leak detection software). The Kraken Utilities team is in a very exciting growth phase. We are currently 100+ people (engineers, product, implementation, design, strategy) supported by the 1500+ people in the wider Kraken world. This role will join as a Product Manager focused specifically on the water industry—working in a tight-knit team and collaborating closely with our engineering, implementation, and strategy groups.
What you’ll do:
- Proactive Discovery: Act as a product-led PM. You won't just manage a backlog; you will proactively drive discovery, identify underlying customer problems, and figure out how to scale and grow your products to deliver massive value.
- Rigorous Delivery & Migrations: Balance your product vision with the realities of enterprise software. You will help steer significant migrations onto the Kraken platform, ensuring high-stakes, highly complex projects are delivered methodically and successfully for our clients.
- End-to-End Autonomy: You will be handed high-level business goals, not step-by-step instructions. You are expected to autonomously navigate ambiguity, prioritise your team's work, and drive solutions from initial inception to a successful rollout.
- Data-Driven Impact: Leverage data rigorously to spot new product opportunities and actively measure the impact of what your team delivers. You ensure we are building for measurable outcomes, not just shipping features.
- Embrace New Technologies: You naturally integrate modern tools (including AI) to accelerate your work and explore how new technologies can enhance our product.
- Support the Frontline: Partner with customer teams working on front-line support to quickly triage operational issues, using these insights to continuously improve the platform.
What you’ll have:
- The Enterprise/Product Balance: A proven track record in B2B product management (ideally enterprise software). You understand the delicate balance between pushing a visionary product roadmap and delivering on critical, heavy-lift client commitments. (While we anticipate this usually takes 3 to 5 years of experience, we care far more about your actual impact, high agency, and capability than a strict number of years on your CV).
- Structured Thinking: Attention to detail and thinking in systems, both are vital for managing complex, high-volume, business-critical products and large-scale migrations in a dynamic environment.
- Strategic Prioritisation: A history of confidently managing competing demands. You recognise what needs to be done immediately to achieve our goals and have the autonomy to say "no" to distractions.
- Tenacity and a "Just Do It" Attitude: You don't give up at the first hurdle. You are willing to dive deep, get your hands dirty, and push through blockers and failures to deliver real impact. For example, if a complex issue arises, you familiarise with the relevant domain, find a way to collect associated data, troubleshoot, and liaise with relevant parties throughout.
- Excellent Communication: Strong written and verbal skills with the ability to interact seamlessly with people of varying technical backgrounds. You are a great listener who can spot and harness fantastic ideas from anywhere inside and outside of the business. You understand that leveraging AI and scaling complex systems for large enterprises increases the need for exceptional, structured documentation to guide engineering and ensure system integrity.
- Industry experience: Previous experience in the water industry or other utilities is a bonus, but not a requirement.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms.
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.
Product Manager in London employer: Kraken
At Payward, we pride ourselves on being an exceptional employer, offering a fully remote work environment that promotes flexibility and work-life balance. Our culture is rooted in hyper-transparency and open dialogue, fostering collaboration across diverse teams while providing ample opportunities for professional growth and development in the fast-paced fintech landscape. Join us to be part of a forward-thinking team dedicated to building a resilient financial infrastructure that empowers innovation and inclusivity in the global financial system.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Kraken!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Kraken would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Kraken through your school's career services!
We think you need these skills to ace Product Manager in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager position at Kraken. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Kraken
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
