Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist high-value clients via phone support and educate them on platform features.
- Company: Leading cryptocurrency platform with a dynamic and supportive team.
- Benefits: Remote work, fixed-term contract, and the chance to enhance user experience.
- Why this job: Join a fast-paced industry and make a real difference for clients.
- Qualifications: Strong communication skills and ideally 1+ years in a support role.
- Other info: Great opportunity to grow your career in the exciting world of cryptocurrency.
The predicted salary is between 30000 - 42000 £ per year.
A leading cryptocurrency platform is seeking a Customer Support Specialist to join a dynamic team. In this remote role, you will be responsible for assisting high-value clients through phone support, providing necessary education on the platform's features.
Ideal candidates should have:
- Strong communication skills
- Fluency in English
- Ideally 1+ years in a support environment
This opportunity comes with a fixed-term contract for 6 months, with a focus on enhancing the user experience through direct interactions.
Premium Crypto Voice Specialist (Remote) in London employer: Kraken
Contact Detail:
Kraken Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Premium Crypto Voice Specialist (Remote) in London
✨Tip Number 1
Make sure you know the ins and outs of the cryptocurrency platform before your interview. Familiarise yourself with its features and how they benefit users, so you can impress the hiring team with your knowledge.
✨Tip Number 2
Practice your communication skills! Since this role involves assisting high-value clients over the phone, try role-playing with a friend or family member to get comfortable with explaining complex concepts in simple terms.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to gain insights about the company culture and what they look for in a candidate. It could give you an edge!
✨Tip Number 4
Apply through our website! We want to see your application come through directly, as it helps us keep track of all candidates. Plus, it shows you're serious about joining our dynamic team.
We think you need these skills to ace Premium Crypto Voice Specialist (Remote) in London
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about assisting high-value clients, make sure your written application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Tailor Your Application: We want to see how you fit into our team! Take the time to customise your application to reflect the job description. Mention your experience in customer support and how it relates to the cryptocurrency space, if applicable.
Be Authentic: Let your personality shine through in your application. We appreciate authenticity, so don’t be afraid to show us who you are and why you’re passionate about this role and the crypto industry.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to review your application and get you one step closer to joining our dynamic team!
How to prepare for a job interview at Kraken
✨Know Your Crypto Stuff
Make sure you brush up on your cryptocurrency knowledge before the interview. Understand the platform's features and be ready to discuss how they can benefit high-value clients. This will show that you're not just a support specialist, but someone who genuinely understands the product.
✨Practice Your Communication Skills
Since this role involves assisting clients over the phone, practice clear and concise communication. You might want to do mock calls with a friend or family member to get comfortable explaining complex concepts in simple terms. Remember, it's all about making the user experience as smooth as possible!
✨Showcase Your Support Experience
If you've got 1+ years in a support environment, be ready to share specific examples of how you've helped customers in the past. Highlight any challenging situations you've handled and how you turned them into positive outcomes. This will demonstrate your problem-solving skills and ability to enhance user experience.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and what success looks like in this role. This shows that you're genuinely interested in the position and helps you assess if it's the right fit for you too.
