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- Tasks: Lead a team to optimise platform support and enhance operational efficiency.
- Company: Join Kraken, a pioneering tech company transforming the energy sector.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for professional growth.
- Other info: Be part of a forward-thinking team in a rapidly evolving industry.
- Why this job: Make a significant impact on sustainable energy solutions while leading a dynamic team.
- Qualifications: Experience in platform support and strong leadership skills required.
The predicted salary is between 70000 - 90000 £ per year.
Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We're a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It's a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
The Team (Platform Support): Our Platform organisation is establishing a dedicated Platform Support Engineering function to act as the front door to the Platform team. This team will triage issues, handle routine platform requests, improve internal processes, and reduce operational load on Platform Engineers so the wider Platform organisation can stay focused on delivery. As the Lead, you will build and lead this function, setting the intake model, defining support processes, and coaching a small, growing team of engineers in a globally distributed, async-first environment. This role is both operational and strategic: you'll care about ticket quality and response times, but also about reducing demand through automation, documentation, and better platform design. You'll work closely with Platform leadership to deliver a reliable, predictable support experience for engineers across Kraken.
What You'll Do:
- Support Leadership: Work closely with Platform leadership to define strategic objectives, service expectations, and team direction for Platform Support.
- Manage team priorities and ensure support work is triaged and progressed in line with agreed service levels.
- Define and own the intake and triage model for platform support, including request routing, prioritisation, escalation paths, and clear ways for the business to engage.
Lead Platform Support Engineer | London, UK employer: Kraken
Contact Detail:
Kraken Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Platform Support Engineer | London, UK
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Kraken. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding the company’s mission and values. Show us how your skills align with making a big green dent in the universe. We love candidates who are passionate about sustainability and innovation!
✨Tip Number 3
Practice your problem-solving skills! As a Lead Platform Support Engineer, you'll need to triage issues effectively. Use mock scenarios to demonstrate your thought process and how you’d handle real-world challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making an impact.
We think you need these skills to ace Lead Platform Support Engineer | London, UK
Some tips for your application 🫡
Show Your Passion for Sustainability: When you're writing your application, let your enthusiasm for sustainable energy shine through! We want to see how you can contribute to making a big green dent in the universe with us.
Tailor Your Experience: Make sure to highlight your relevant experience in platform support and engineering. We love seeing how your background aligns with our mission and the specific role of Lead Platform Support Engineer.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand and directly related to what we’re looking for.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Kraken
✨Know Your Tech Inside Out
As a Lead Platform Support Engineer, you'll need to demonstrate a solid understanding of the technology behind energy systems. Brush up on relevant technologies and be ready to discuss how you've used them in past roles. This shows you're not just familiar with the tools but can also apply them strategically.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to share examples of how you've successfully managed teams in the past. Talk about your approach to coaching and developing engineers, and how you’ve handled challenges in a distributed environment. This will highlight your ability to lead effectively.
✨Understand the Bigger Picture
Kraken is all about making a sustainable impact. Familiarise yourself with their mission and values, and think about how your experience aligns with their goals. Be ready to discuss how you can contribute to their vision of transforming the energy industry.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare insightful questions about the team dynamics, the strategic objectives for the Platform Support function, and how success is measured. This not only shows your interest but also helps you gauge if the company is the right fit for you.