Engineering Operations Specialist - Consumer in London

Building the Future of Open Finance. Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.

The team founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.

Engineering Operations is the operational engine of the Consumer group. We build the automations, tracking and metrics that keep teams aligned and informed, so engineers can spend their time building. Our goal is to reduce manual work, improve visibility into engineering activity, and turn repeatable processes into reliable software. We work closely with engineers, engineering managers and teams across the business to identify friction and turn feedback and operational data into scalable solutions.

The opportunity

• Help engineering teams execute faster by owning the processes and tooling that remove friction.
• Use AI and automation in your day to day work to solve real problems for the teams you support.
• Administer Jira and Confluence including configuration, workflows, permissions and automations.
• Own the triage and intake process so work reaches engineering properly routed and to standard.
• Keep roadmaps healthy and run weekly delivery reporting to leadership.
• Own the quality of engineering metrics data including team definitions, ownership records and tool configuration.

What you bring

• 3+ years of experience in operations, process, or tooling roles, with one major experience shipping something meaningful.
• Hands on Jira administration covering boards, workflows, schemas, permissions and custom fields.
• Real deliberate use of AI in day to day work knowing when and how to apply it and building with it.
• Systematic thinking to see how processes and systems connect and where changes break downstream.
• Ability to turn vague requests from senior stakeholders into scoped work and confidently turn things down when that's the right call.
• Strong written communication skills and ability to document processes clearly.
• Genuine interest in operations, internal tooling and developer experience.
• Curiosity and willingness to learn new tools and frameworks.
• Exposure to engineering metrics, developer productivity data or DORA metrics.

Nice to haves

• Familiarity with crypto having used Kraken or similar products and understanding the space.
• Experience building Jira automation rules or Rovo agents.
• SQL and/or experience with TypeScript and scripting languages.
• Experience building Slack workflows or integrations.
• Familiarity with Slack, Jira or GitLab APIs.
• Exposure to localisation, QA or compliance processes.
• Experience working in a remote or distributed team.

Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Our commitment

Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.

We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.

As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.