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- Tasks: Lead and innovate in Legal Operations, driving automation and AI strategies.
- Company: Join Kraken, a mission-driven leader in the crypto space.
- Benefits: Fully remote work, competitive salary, and a diverse global team.
- Why this job: Shape the future of crypto while enhancing legal operations and technology.
- Qualifications: 10+ years in legal operations with a focus on tech and process design.
- Other info: Embrace a culture of diversity and merit-based hiring.
The predicted salary is between 54000 - 84000 £ per year.
Building the Future of Crypto. Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion.
The Director, Legal Operations will serve as the centralized owner for Legal's operations, technology, data, and execution. This role is the Directly Responsible Individual (DRI) for Legal AI strategy and implementation, partnering closely with Engineering, Product, Security, Finance, and other stakeholders to modernize and scale Kraken's legal function. As Kraken's regulatory footprint and business complexity grow, this leader will own operational strategy, tooling, process design, and metrics—driving automation, AI adoption, workflow standardization, and vendor optimization. This role ensures Legal operates as a strategic, data-driven partner to the business rather than a reactive cost center.
This leader will also be responsible for Legal's financial, resourcing, and demand management foundations—ensuring the right work is done by the right resource at the right cost, with predictable outcomes as the organization scales.
The opportunity:
- Serve as the DRI for Legal Operations, Legal Technology, and Legal AI strategy, execution, and governance, ensuring scalable, compliant, and high-impact delivery.
- Own and evolve Legal's operating model, identifying inefficiencies and driving scale across workflows, processes, resourcing, service delivery, and automation.
- Partner with the CLO and Finance on Legal budgeting, forecasting, accruals, and long-range cost modeling to ensure spend predictability and alignment with business growth.
- Lead legal resourcing, capacity planning, and vendor management, including headcount modeling, role design, make/buy/automate decisions, legal billing, and outside counsel oversight.
- Manage and govern Legal's full technology stack (CLM, matter management, intake, spend, knowledge management, and AI tools), preventing tool sprawl through standardization and compliance.
- Design, implement, and scale Legal intake, triage, demand-management, and AI-enabled workflows, moving from experimentation to secure, enterprise-grade deployment.
- Establish metrics, dashboards, and operational controls to provide visibility into legal demand, workload, spend, efficiency, risk, outcomes, and audit readiness.
- Act as a force multiplier for Legal by enabling attorneys to focus on high-value judgment, strategy, and advisory work through process, technology, and AI enablement.
Skills You Should HODL:
- 10+ years of experience across Legal Operations, legal technology, process design, and finance-adjacent operational leadership in scaled, regulated, or technology-driven organizations.
- Proven track record owning and scaling legal operations, legal tech, and financial management in complex, multi-stakeholder environments.
- Demonstrated leadership driving automation and AI initiatives end-to-end, from strategy and governance through secure enterprise deployment, adoption, and ROI measurement.
- Deep understanding of core legal workflows (contracts, regulatory, investigations, litigation, intake, outside counsel) with the ability to redesign inefficient end-to-end processes.
- Hands-on experience owning and optimizing legal technology platforms, including CLM, matter management, intake, spend management, knowledge management, and AI-enabled tools.
- Ability to translate Legal requirements into clear technical roadmaps and executable operational plans.
- Experience building metrics, dashboards, controls, and OKRs to measure performance, cost, risk, efficiency, and outcomes.
- Strong executive communication and influence skills, with comfort operating in ambiguity and leading transformation in fast-moving, high-growth environments.
Nice to haves:
- Experience in fintech, crypto, financial services, or other highly regulated industries.
- Background in enterprise AI governance, model risk management, or secure deployment of AI systems.
- Prior people management experience within Legal Operations or adjacent operational functions.
- Experience benchmarking Legal Operations practices, tooling, and cost structures against peer companies or industry standards (e.g., CLOC frameworks).
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind.
Director, Legal Operations in London employer: Kraken
Contact Detail:
Kraken Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Legal Operations in London
✨Tip Number 1
Get to know Kraken inside out! Familiarise yourself with the Kraken app and our culture page before your interview. This shows you’re genuinely interested and helps you connect your skills to our mission.
✨Tip Number 2
Network like a pro! Reach out to current Krakenites on LinkedIn or other platforms. Ask them about their experiences and insights into the company. This can give you a leg up and might even lead to a referral!
✨Tip Number 3
Prepare for the unexpected! Be ready to discuss how you’d tackle real-world challenges in legal operations, especially around AI and automation. Show us your problem-solving skills and how you can drive change at Kraken.
✨Tip Number 4
Don’t just apply anywhere—apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to the future of crypto.
We think you need these skills to ace Director, Legal Operations in London
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the role and the company. Dive into Kraken's culture and values to show us you're on the same page. This will help you tailor your application and demonstrate your genuine interest.
Be Clear and Concise: When crafting your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We want to see your skills and experience shine without wading through unnecessary fluff.
Showcase Relevant Experience: Highlight your past experiences that align with the Director, Legal Operations role. Use specific examples to illustrate how you've tackled similar challenges or led initiatives in legal operations or technology. We love seeing real-world applications of your skills!
Apply Through Our Website: Make sure to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it keeps everything organised on our end!
How to prepare for a job interview at Kraken
✨Know Your Crypto Stuff
Before stepping into the interview, make sure you’re well-versed in crypto and blockchain technology. Familiarise yourself with Kraken's mission and values, as well as their products. This will not only show your genuine interest but also help you connect your experience to their goals.
✨Showcase Your Legal Ops Experience
Be ready to discuss your past experiences in legal operations, especially any roles where you’ve driven automation or AI initiatives. Prepare specific examples that highlight your ability to scale legal functions and improve processes, as this is crucial for the Director role.
✨Prepare for Technical Questions
Expect questions about legal technology platforms and how you've optimised them in previous roles. Brush up on your knowledge of CLM, matter management, and AI tools, and be prepared to explain how you would manage and govern these technologies at Kraken.
✨Demonstrate Leadership Skills
As a potential leader, it’s important to convey your ability to influence and communicate effectively with stakeholders. Think of examples where you’ve led teams through change or managed complex projects, and be ready to discuss how you can bring that leadership to Kraken.
