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- Tasks: Lead client delivery and enhance product experiences in the utilities sector.
- Company: Join Kraken, a tech company revolutionising sustainable energy solutions.
- Benefits: Enjoy a competitive salary, flexible working, and a supportive culture.
- Why this job: Make a real impact on sustainability while working with cutting-edge technology.
- Qualifications: Degree qualified with experience in client delivery and product ownership.
- Other info: Be part of a rapidly growing team with excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We're a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It's a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. Our tech platform 'Kraken' is already licensed to support 55 million customer accounts globally, and we aim to serve 100 million by 2027. Kraken is the most AI‐driven, innovative, forward‐thinking platform for energy management. From optimising resources to delivering cost‐effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI‐driven communications.
We're now charging the Kraken platform to other utility industries (Water and Broadband) and have created a new team called Kraken Utilities. Over the last 3 years we have built this team from scratch to re‐architect, design, and develop our Kraken software platform to solve complex industry‐wide problems within the water and broadband sectors (such as customer experience & water leak detection). The Kraken Utilities team is in a very exciting growth phase, and has already signed six key clients: Severn Trent, Leep, Portsmouth Water, Essential Energy, TalkTalk, and Cuckoo.
We are looking for a brilliant Client Delivery Lead in our Kraken Utilities team, to build industry‐leading product experiences for our clients. If you love making things better for customers, building great products, working with technology, and bringing people together to find solutions, then you've come to the right place.
What you'll do
- Work closely with the product, operation, and Kraken Technologies teams to define the product vision and strategy
- Identify new ideas and technology to improve the product
- Define the MVP and test & learn approach for the product capability
- Support the business with issue resolution for the product
- Support the engineering teams to deliver product features
- Manage the relationship with client counterparts, being the first point of contact for tech development and issue resolution
- Triage incoming requests and communicate client priorities to the right domains in the development team
- Ensure we are constantly reviewing and adapting to customer and business needs
What you'll have
- Degree qualified equivalent, with strong client delivery and/or product ownership experience
- Experience working within the UK energy/water/telecom industry
- Strong agile delivery experience
- Experience of product and customer journeys
- Solid understanding of technology and associated trends
- Excellent communications, collaboration and presentation skills
- Strong influencing skills and ability to challenge traditional ways of thinking
- Experience of working with significant complex delivery pipelines for clients
- Patience – our clients are undergoing huge transformations that take time and require our understanding
- Laser focus on clients, relentless problem solving, invincible attitude, a winner!
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7.
As an equal‐opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Client Delivery Lead - Utilities in London employer: Kraken
Contact Detail:
Kraken Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Delivery Lead - Utilities in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Kraken or similar companies. Attend events, webinars, or even local meetups to make those valuable connections that could lead to your next opportunity.
✨Tip Number 2
Show off your passion for sustainability and technology! When you get the chance to chat with potential employers, share your ideas on how tech can transform the utilities sector. This will not only showcase your knowledge but also your enthusiasm for the role.
✨Tip Number 3
Prepare for interviews by understanding Kraken's products and their impact on the industry. Familiarise yourself with their recent projects and clients. This will help you speak confidently about how you can contribute to their mission of creating a smarter energy system.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Kraken team and making a difference in the utilities space.
We think you need these skills to ace Client Delivery Lead - Utilities in London
Some tips for your application 🫡
Show Your Passion for Sustainability: When you're writing your application, let your enthusiasm for making a positive impact on the environment shine through. We want to see how you connect with our mission of creating a smart, sustainable energy system.
Tailor Your Experience: Make sure to highlight your relevant experience in client delivery and product ownership, especially within the utilities sector. We love seeing how your background aligns with what we do at Kraken Utilities!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with the Kraken Utilities team!
How to prepare for a job interview at Kraken
✨Know Your Kraken
Familiarise yourself with the Kraken platform and its impact on the utilities sector. Understand how it optimises customer experiences and enhances energy management. This knowledge will help you demonstrate your passion for technology and sustainability during the interview.
✨Showcase Your Client Delivery Skills
Prepare examples from your past experiences that highlight your client delivery and product ownership skills. Be ready to discuss how you've successfully managed client relationships and resolved issues, as this role requires strong communication and collaboration.
✨Embrace Agile Methodologies
Brush up on agile delivery principles and be prepared to discuss how you've applied them in previous roles. Highlight your experience with product and customer journeys, as well as your ability to adapt to changing client needs and priorities.
✨Demonstrate Problem-Solving Prowess
Think of specific challenges you've faced in previous roles and how you overcame them. The interviewers will be looking for your relentless problem-solving attitude, so come armed with examples that showcase your patience and innovative thinking.
