Data Center Operations Engineer EMEA

Building the Future of Crypto. Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion.

For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app.

As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.

Become a Krakenite and build the future of crypto!

The team

Join our Infrastructure Operations team to help us expand Kraken’s infrastructure and start playing a vital role in managing and enhancing Kraken's platform! The Data Centre Operations Engineer is a ‘hands-on’ role that is critical to the continuing success of Kraken; you will join a highly motivated team that is responsible for managing the entire network and compute infrastructure for one of the world’s leading Cryptocurrency exchanges. We are looking for a dynamic and innovative self-starter with the ability to think “outside of the box” to solve complex problems in a sustainable way. This role is hybrid on-site/remote.

The opportunity

• Performs highly skilled preventative and corrective on-site maintenance to critical exchange infrastructure.
• Performs highly skilled installations on complex server and network infrastructure.
• Provides hands-on facility support where required (e.g. installation of new equipment, decommissioning of equipment, replacement of faulty equipment, internal audits…etc.).
• Responsible for Asset and Inventory management.
• Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
• Responsible for bootstrapping physical infrastructure via out-of-band management networks.
• Assist with basic network configuration for setting up out-of-band device access.
• Assist with capacity planning/management, scaling and interconnecting with other data centres as needed.
• Monitor and maintain all physical infrastructure (network, security, and compute), remote office locations, and respond to critical problems to maximise service uptime.
• Assume on-call responsibilities and duties per the schedule.
• Travel as needed to support physical data centre and onsite infrastructure such as Wifi access points, Internet circuits, firewalls.
• Travel as needed to new facilities to support planning for future infrastructure expansion.

Skills You Should HODL

• 2 + years experience of data centre operations in a highly security focused environment.
• 2 + years experience working in a large-scale data centre environment.
• Experience with power, cooling and airflow management of physical devices.
• Basic knowledge of IP addressing and an understanding of subnets and gateway configuration for out-of-band device management.
• Excellent communication skills and the ability to explain complex technical issues to both technical and non-technical audiences.
• Excellent analytical and problem-solving skills.
• Ability to perform well under pressure, high attention to detail.
• Strong desire / interest in learning new technology.
• Highly motivated and passionate about data centre engineering and security.
• Physical labour skill, able to lift more than 25 kgs.

This role requires the ability to travel. For this reason, a valid passport and driving licence will be mandatory.

Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto!

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.