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- Tasks: Join us as a Client Engineer to enhance our innovative energy platform and solve complex industry challenges.
- Company: Kraken is revolutionizing the energy sector with smart, sustainable technology for a better future.
- Benefits: Enjoy a supportive team environment, flexible work options, and opportunities for personal growth.
- Why this job: Make a real impact in the energy industry while collaborating with diverse teams and cutting-edge technology.
- Qualifications: Strong problem-solving skills, familiarity with Python and SQL, and experience in customer-facing roles are essential.
- Other info: We value unique perspectives and encourage all candidates to apply, regardless of meeting every requirement.
The predicted salary is between 30000 - 42000 £ per year.
Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
Kraken Utilities
Our tech platform ‘Kraken’ is already licensed to support 55 million customer accounts globally, and we aim to serve 100 million by 2027. Kraken is the most AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications.
We’re now charging the Kraken platform to other utility industries (Water and Broadband) and have created a new team called – Kraken Utilities. Over the last 2 years we have built this team from scratch to re-architect, design, and develop our Kraken software platform to solve complex industry wide problems within the water and broadband sectors (such as customer experience & water leak detection).
The Kraken Utilities team is in a very exciting growth phase, and has already signed 4 clients; Severn Trent, Leep, Portsmouth Water, and Cuckoo. We are currently 90+ people (engineers, product, implementation, strategy) along with 1500+ people in the overall Kraken world.
Who are we looking for?
Individuals who are happy working with technical and non-technical stakeholders (developers, QA, solution architects, product managers and business managers). They are ready to make things better for customers, building great products and bringing people together to find solutions.
They will deal with all types of integration with Kraken (our CIS/CRM platform) and they will have to guide our clients on best practices & solutions on how to enable business capabilities effectively. Potential integration points can include ERPs, CRMs, Enterprise Asset Management solutions, FSM etc.
Typically, this individual will need to always work in the intersection of our technology teams, Kraken operational teams and our client teams. They will need to understand how Kraken works, identify problems and refine optimal solutions to leverage existing and new capability from within Kraken.
They will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing the best of Kraken to our clients ensuring we’re delivering transformative change to our clients.
What You\’ll Do
- Understand, read and design (potentially even write) reliable code & systems
- Identify new ideas and technology to improve the product
- Conducting root-cause analysis, alongside client and kraken engineers
- Support the engineering teams to deliver product features
- Contribute to the software engineering culture here at Kraken
- Collaborate regularly with colleagues with many different professional specialities to create innovative solutions that delight our customers and colleagues
- Work as part of a high performing team of engineers, product manager and designers and regularly seeking feedback and growing your skills as technical professionals.
- Experience as a customer facing roles – presenting and designs solutions. Domain experience in B2B SaaS area is preferred.
- Strong oral and written communication skills, presentation skills, and comfortable explaining complex concepts to both technical and non-technical audience
- Proactively identifies team or organisational needs, documents it in its depth, evaluates the criticality of the need, then proposes strategies to implement the solution
What You\’ll Need
- Strong technical background: We are looking for a logical thinker who has strong problem solving skills within an agile working framework. Must quickly be able to grasp the technical capabilities and constraints of the Kraken platform. An understanding of Python and SQL, and being comfortable to dig into platforms and databases.
- Technology-first: Is an advocate for the continuous deployment approach we take at Kraken and champions building tech iteratively, with experience in agile delivery. Experience working with technical stakeholders (developers, QA, solution architects)
- Curiosity and initiative: If you have an eye for detail, enjoy self learning and aren\’t afraid to \”try and see\” then this is the job for you. Supported by a fab team this is an independent role where success relies on you trusting your gut and taking initiative.
- Time Management: We need to get back to clients quickly. This is self managed – you should feel confident following up on actions, responding to the client and chasing the supporting team for answers in a timely manner.
- Confident Communication: Confident to communicate the Kraken way of thinking and to provide updates on feature developments. Can lead meetings and drive forward the development strategy within your domain. Can build supporting slides, gantt charts, flow diagrams to aid this.
- Experience client-hands: Experienced with clients and bring the perspective of the clients to the table for effective prioritisation, while being able to influence the methodologies/architecture practices within the clients
- Patiently Eager: Large transformation take time to execute, but you need to be on your toes are things can change quickly and require you to problem solve and sometimes challenge traditional ways of thinking
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we\’ll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we\’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
- Industries: Technology, Information and Internet
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Client Engineer employer: Kraken
Contact Detail:
Kraken Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engineer
✨Tip Number 1
Familiarize yourself with the Kraken platform and its capabilities. Understanding how Kraken operates will help you communicate effectively with both technical and non-technical stakeholders during the interview process.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've tackled complex issues in previous roles. Be ready to discuss specific scenarios where you identified problems and implemented solutions, especially in a customer-facing context.
✨Tip Number 3
Highlight your experience with agile methodologies and continuous deployment. Be prepared to discuss how you've contributed to iterative development processes and how this aligns with Kraken's technology-first approach.
✨Tip Number 4
Demonstrate your communication skills by practicing how to explain complex technical concepts in simple terms. This will be crucial when interacting with clients and ensuring they understand the solutions you propose.
We think you need these skills to ace Client Engineer
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Client Engineer position. Familiarize yourself with the Kraken platform and its impact on the energy sector.
Tailor Your CV: Customize your CV to highlight relevant experience in B2B SaaS, technical skills like Python and SQL, and any customer-facing roles you've had. Emphasize your problem-solving abilities and experience working with both technical and non-technical stakeholders.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and sustainability. Explain how your skills align with Kraken's mission and how you can contribute to their innovative solutions. Use specific examples from your past experiences to illustrate your points.
Showcase Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to explain complex concepts clearly. Consider including examples of how you've successfully communicated with diverse teams or clients in previous positions.
How to prepare for a job interview at Kraken
✨Understand the Kraken Platform
Make sure you have a solid grasp of how the Kraken platform works. Familiarize yourself with its capabilities and constraints, as this will be crucial in demonstrating your technical understanding during the interview.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've identified problems and implemented solutions. Highlight your logical thinking and ability to work within an agile framework, as these are key traits they are looking for.
✨Communicate Confidently
Practice explaining complex concepts in simple terms. You’ll need to communicate effectively with both technical and non-technical stakeholders, so showcasing your strong oral and written communication skills is essential.
✨Demonstrate Curiosity and Initiative
Express your eagerness to learn and adapt. Share instances where you've taken the initiative to explore new technologies or improve processes, as this aligns with their desire for proactive team members.
