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- Tasks: Enhance client engagement and simplify the crypto journey for users.
- Company: Join Kraken, a mission-driven leader in the crypto space.
- Benefits: Fully remote work, competitive pay, and opportunities for growth.
- Why this job: Be part of a team making crypto accessible and empowering for everyone.
- Qualifications: Strong communication skills and a passion for client experience.
- Other info: Work with a diverse team across 70+ countries in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Building the Future of Crypto. Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion.
For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app.
As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.
Become a Krakenite and build the future of crypto!
The team: At Kraken, our mission is to accelerate the global adoption of cryptocurrencies. We know that for many people, crypto can still feel complex which is why our Client Experience (CX) team exists: to make the journey simple, intuitive, and empowering. As our global user base and range of products continue to grow, delivering a seamless, end-to-end client experience becomes increasingly critical. By understanding how clients interact with our platform and what they need at each stage of their journey, our client experience team helps make crypto more approachable and supports a more inclusive financial system.
Client Engagement Ops Analyst, Content employer: Kraken
Contact Detail:
Kraken Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engagement Ops Analyst, Content
✨Tip Number 1
Get to know Kraken inside out! Familiarise yourself with the Kraken app and our mission. This will not only help you in interviews but also show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current Krakenites on LinkedIn or other platforms. Ask them about their experiences and insights into the company culture. This can give you a leg up when it comes to understanding what we value.
✨Tip Number 3
Prepare for your interview by thinking about how you can contribute to our mission. Be ready to discuss how your skills can enhance the client experience and make crypto more accessible for everyone.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Kraken family.
We think you need these skills to ace Client Engagement Ops Analyst, Content
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand what Kraken is all about. Dive into our culture and values on the Kraken Culture page. This will help you tailor your application to show how you fit in with our mission to accelerate global crypto adoption.
Show Your Passion: We love seeing candidates who are genuinely excited about crypto and blockchain technology. In your application, let us know why you're passionate about this space and how you can contribute to making it more approachable for everyone.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point while showcasing your skills and experiences.
Apply Through Our Website: Make sure to submit your application through our official website. This ensures that we receive all your details correctly and helps us keep track of your application. Plus, it’s super easy to do!
How to prepare for a job interview at Kraken
✨Know Your Crypto Stuff
Before the interview, make sure you brush up on your knowledge of cryptocurrencies and blockchain technology. Familiarise yourself with Kraken's products and services, especially the Kraken app. This will show that you're genuinely interested in the role and understand the company's mission.
✨Embrace the Kraken Culture
Dive into Kraken's culture page and understand their values and mission. Be ready to discuss how your personal values align with theirs. Showing that you resonate with their ethos will help you stand out as a candidate who truly fits into their team.
✨Client Experience is Key
Since the role focuses on client engagement, think about how you can enhance the client experience. Prepare examples from your past work where you've improved customer interactions or solved client issues. This will demonstrate your ability to contribute to their mission of making crypto more approachable.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about their approach to client engagement or how they see the future of crypto evolving. Asking thoughtful questions shows your enthusiasm for the role and helps you gauge if Kraken is the right fit for you.
