Platform Product Manager in London

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.

Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now. At Kraken we’re looking to revolutionise the energy system to make power cheaper, greener and better for people around the world. Our tech platform is already licensed to support 60 million customer accounts in 17 countries, and we aim to serve 100 million globally by 2027.

Our technology team has grown extremely quickly as a result. With this rapid growth, we are looking for Product Managers to join our team and work with our developers to ensure what they do has the highest impact for our customers. We’re looking for a Product Manager to join our Reliability Group that sits within the Platform department at Kraken. Reporting to the Group Product Manager, you’ll look after our Foundational Reliability and Observability teams, building the systems that allow Kraken to scale safely to 100 million users. Reliability is one of Kraken’s absolute top priorities.

Your teams are responsible for our observability platforms (primarily Datadog) and platform-wide reliability initiatives. Our mission is to enable Kraken teams to build "Safe and Fast" by ensuring they have best-in-class tooling and the cultural frameworks to own their stability. You will act as a force multiplier for our engineering teams, championing end-to-end reliability through proactive prevention, deep system visibility, and strategic education. We need a strategic thinker who can look at a complex technical ecosystem and turn it into a cohesive product roadmap that gets the whole organization aligned.

What you'll do:

• Own a complex technical domain and craft a clear "Now, Next, Later" roadmap aligned with the wider Group's goals and strategy. You’ll move us away from reactive work toward a strategic vision that gets the entire organisation excited.
• Conduct user research with our internal engineering teams to understand their pain points. You'll use this feedback, combined with other data (from incidents to platform performance), to decide where we invest next.
• Act as a strategic enabler for your engineers, preventing distraction and consensus paralysis. You’ll make the hard calls on what not to do, ensuring the team ships high-value work with velocity.
• Translate deep technical concepts (SLOs, Error Budgets, Tracing) into clear business value for senior leadership and other stakeholders, giving visibility to the critical work happening under the hood and the true “state of the platform”.
• You won't just ship tools, you'll ship behaviour. You will foster a psychologically safe environment where prevention and learning are valued over heroic firefighting. Through this, you will enable teams across Kraken to collaborate and collectively level up our operational excellence.

What you'll need:

• Established experience as a Product Manager (or Senior PM), with a track record of owning a product area from discovery to delivery. You know how to define success, measure it, and iterate.
• Fluency in the language of Reliability. You aren't expected to code, but you should be comfortable discussing Observability strategies, Datadog configurations, and architectural trade-offs with senior engineers. If you haven’t had a tonne of experience here, a strong interest in deeply technical domains and a willingness to upskill are just as valuable.
• Ability to drive delivery in a fast-paced environment without burning out your team. You know how to navigate risks and escalate blockers effectively to keep momentum high.
• To be able to take a vertical business objective (e.g., "Improve Platform Stability") and translate it into actionable team-level projects.
• Curiosity and willingness to roll up your sleeves. Fantastic ideas come from everywhere in Kraken Technologies, so you’ll need to be able to spot and harness them.

Nice to have:

• Experience in building internal-facing tooling.
• Knowledge of the energy industry, whether that’s in the UK or globally.

We're very excited to be growing our team. We're looking for skills and experience to help shape and define the future of not only our team, but the wider business at a global scale. If you're reading this and grinning, please apply! There are huge challenges to tackle, and we need amazing people who are keen to get stuck in.

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site to learn more about our teams and culture.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success.

As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.