Transformation Director - Energy Utilities (bilingual English / Greek)

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We are a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It is an exciting time in energy, and we aim to make a real impact on shaping a better, more sustainable future.

What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.

Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

Why it matters: There are singular moments in every industry where a tectonic shift reshapes the entire sector and unlocks previously unheard of possibilities. Those moments need leaders and the energy sector is in that moment. Our Kraken software and operating model enable our energy clients to lead this shift while enhancing their operational effectiveness. The accelerated adoption of Kraken means we need someone to lead major client implementation programs to deliver world-changing results.

The company: Octopus Energy Group is a global energy transition company touching nearly every point in the energy value chain and is valued at over $9 billion. It is one of energy-tech’s fastest-growing private companies, having won innumerable prizes in just 8 years of existence. Kraken Technologies launched to market five years ago, offering energy utilities one simple end-to-end customer management and local flexibility optimisation solution (Kraken) to help them and their customers transition to a decarbonised future. The Kraken platform is effectively the operating system for utilities, at the core of how they run their business. Kraken Technologies is growing rapidly, disrupting the incumbent tech landscape, with over 64 million end-customer accounts contracted across 11 markets globally and managing the optimisation of over 65GW. Kraken has secured licensing deals with large international energy clients to replace their core technology stack and re-image their operations with an unblemished track record of transformation success. We are tracking toward 100 million customer accounts on the platform by 2027.

What you’ll do:

• Be accountable for the successful execution of client implementation programs using our Build-Operate-Transfer methodology, which covers technology, operations and culture transformation.
• Find solutions that bring our clients into the new software and operating model that both accelerates delivery and reduces risk.
• Develop deep relationships with our C-suite client executives.
• Communicate effectively to stakeholders at all levels, both internally and externally.
• Continuously demonstrate Kraken’s business value to the client and build a governance model which can last once the implementation program is completed.
• Set the direction and pace for program execution. Managing internal and external expectations, removing blockers and making prioritization decisions to enable successful client transformations.
• Understand the program details and report progress to the client and internal stakeholders.
• Embody the Kraken ways of working. Provide support and feedback to members of the Kraken team and reinforce an environment of psychological safety.

What you’ll have:

• Extensive experience in Regulated Utilities.
• Strong experience leading large business and/or IT transformation projects, ideally in utilities or similar industries (e.g. telecom, public sector).
• Proven experience presenting and negotiating with C-suite clients and initiating strategic conversations.
• Problem solver with an ability to focus conversations on the things that truly matter.
• Ability to understand what success looks like for the client and laser-focused on how to enable them to achieve that without always saying yes.
• Team player who can work effectively with national and global teams.
• Excellent communication and facilitation skills. You are well respected with a natural gravitas.
• Client and quality focus; highly effective at building and improving customer relationships as peers.
• Mobile - You will be expected to invest in face-to-face relationship building with our clients and internal teams. Frequent travel will be expected.
• Fluent English.

To fit well at Kraken, you’ll also be:

• Passionate about helping clients (without them, we don’t exist).
• Passionate about technology (we are a tech business disrupting energy).
• Committed to sustainability (we are all about speeding up the shift to a more sustainable world).
• Open-minded, flexible and adaptable (we are constantly growing, changing and evolving).
• Confident in decision-making.
• Supportive.
• Approachable and fun to work with.
• Inclusive.
• Resilient, working well under pressure.
• Believe in big ambitions and small egos.

Closing: As we are an international organization, we kindly ask you to send us your CV in English.

Why this role is different and why to apply: This is an opportunity to be part of the business that is revolutionising the energy sector. We are looking for someone who is experienced and eager to disrupt the industry and the incumbent software players. If this sounds like you then we'd love to hear from you. Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!

As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.