Senior Technical Product Manager

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.

Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now. We’re revolutionising the utilities industry and are excited about how Kraken can transform both the customer experience and operational efficiency for our clients. By prioritising customer satisfaction and cost competitiveness, we believe Kraken is not just the best solution for businesses, but also a powerful tool in addressing the climate crisis.

The Senior Technical Product Manager (Senior TPM) bridges the gap between product strategy and technical delivery. This role focuses on translating local and market-specific needs into actionable technical requirements, while being responsible for managing delivery timelines, and ensuring high-quality execution in collaboration with engineering and cross-functional delivery and product teams. The TPM will work very closely with Country Tech teams and Tech Leads, acting as a connector between local execution and global alignment. They will partner closely with global Product Managers to bring countries onto global products, ensuring that local requirements are effectively represented in global roadmaps and that solutions are consistent, scalable, and aligned with global product strategy.

The TPM will collaborate with Client Delivery teams to ensure that Kraken localisation is consistent while commitments to clients are met, both in terms of timing and technical quality. This includes coordinating cross-functionally to unblock delivery, align priorities, and maintain transparency around feature and date commitments. The Technical Product Manager’s primary focus lies in aligning technical priorities, coordinating horizontally across teams, and ensuring that global and local delivery needs meet seamlessly. This role sits within The Markets Delivery team and is responsible for enabling Kraken to operate seamlessly within each of the countries and territories we have clients. We build and maintain the features, integrations, and data pipelines that allow our Kraken to adapt to local market and regulatory requirements - from onboarding journeys for clients switching providers, to ingesting metering, pricing, and market data unique to each region. Our work underpins the operation of Kraken Customer across the world. While often behind the scenes, the Markets domain is essential to ensuring that our clients can launch, scale, and run efficiently and accurately in their respective territories.

What you'll do:

• Programme Management of Country Markets Teams: Lead roadmap planning and delivery for Country Markets with Tech Leads, Client Delivery, and global Product Managers. Ensure priorities, dependencies, and timelines are aligned across teams and domains. Anticipate risks, manage blockers, and ensure market compliance for timely launches. Maintain visibility on progress and share updates widely.
• Cross-Product Initiatives & Global Alignment: Drive cross-product work to move countries onto global products, aligning local delivery with global strategy. Act as the main coordination point between Country Tech Teams, global Product Managers, and Client Delivery. Identify and coordinate dependencies to avoid delays. Uphold Kraken’s quality, performance, and security standards.
• Market Discovery & Opportunity Identification: Monitor evolving market needs, regulations, and opportunities for new local or global products. Partner with global Product Managers to design scalable, compliant solutions that meet market and client needs.
• Market Specific Product Ownership/Design (Part-Time): Manage a small product or feature set, define requirements, and oversee delivery. Work with engineering and delivery teams to iterate and enhance performance. Identify bottlenecks and champion process improvements.

What you'll have:

• Strong awareness of business and client goals, ensuring your team’s work delivers meaningful outcomes and drives user value.
• Ability to make tough prioritisation calls and communicate them clearly to clients, senior management, and delivery teams.
• Proven ability to communicate proactively and transparently on progress, risks, and dependencies.
• Curiosity and a pragmatic approach to solving complex, cross-domain problems.
• Confidence discussing engineering concepts and mediating technical discussions, even without a formal engineering background.
• Proven track record of delivering priorities on time, managing stakeholders effectively, and maintaining a realistic view of scope and vision.
• Understanding of utility markets, ideally with exposure to EDI transactions in support of Supplier Choice.

Why you'll love it here:

• Great medical, dental, and vision insurance options including FSAs.
• Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
• 401(k) plan with employer match.
• Parental leave. Biological, adoptive and foster parents are all eligible.
• Pre-tax commuter benefits.
• Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.
• Equity Options: every Octopus employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.
• Modern office or co-working spaces depending on location.
• We hire a wide range of experience levels into our delivery teams.

The salary range for this role in NYC ranges on average from $120,000-$160,000 (with some flexibility) depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position.

If you have questions about this, just ask! Our recruiters are happy to provide more context.

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success.

As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.