At a Glance
- Tasks: Lead innovative projects to enhance client experiences in the energy sector.
- Company: Join a forward-thinking tech company transforming the energy industry.
- Benefits: Enjoy a supportive work culture, competitive salary, and opportunities for growth.
- Other info: Be part of a diverse team that values empathy and innovation.
- Why this job: Make a real impact on sustainable energy solutions while working with cutting-edge technology.
- Qualifications: Experience in client delivery, product management, and strong communication skills required.
Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost‑effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI‑driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now. We are looking for a Senior Client Delivery Lead to build industry‑leading product experiences for our clients. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you’ve come to the right place. We are a flat and agile organisation and plan to remain this way. We are looking for hands‑on Client Delivery Leads who can work as an individual contributor, that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow.
Our Delivery Leads are here to solve complex problems with great products. The Senior Client Delivery Lead has direct responsibility for creating, managing and prioritising the operations product roadmap to ensure clarity and understanding with both the Kraken and client business. They need to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead must understand how Kraken works, identify problems and refine solutions to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. They will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap.
What you’ll do:
- Work closely with the operations and non‑operations and Kraken Technologies Teams to define the product vision and strategy
- Identify new ideas and technology to improve the product
- Define the MVP and test & learn approach for the product capability
- Support the business with issue resolution for the product
- Support the engineering teams to deliver product features
- Manage the relationship with client counterparts, being the first point of contact for tech development and issue resolution
- Triage incoming requests and communicate client priorities to the right domains in the development team
- Ensure we are constantly reviewing and adapting to customer and business needs
What you’ll have:
- Degree qualified equivalent, with strong client delivery and/or product ownership experience
- Experience working within the financial industry is a plus
- Strong agile delivery experience and product management skills
- Experience of product management and customer journeys
- Solid understanding of technology and associated trends
- Excellent communications, collaboration and presentation skills
- Strong influencing skills and ability to challenge traditional ways of thinking
- Experience of working with significant complex delivery pipelines for clients
- Patience – our clients are undergoing huge transformations that take time and require our understanding
- Laser focus on clients, relentless problem solving, invincible attitude, a winner!
- Consulting experience is a plus
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we’ll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success.
As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Senior Client Delivery Lead employer: Kraken Digital Asset Exchange
At Kraken Digital Asset Exchange, we pride ourselves on being an exceptional employer that fosters a culture of honesty, empathy, and collaboration. As a Product Manager in the water tech sector, you'll have the opportunity to work in a dynamic environment that encourages innovation and personal growth, while making a meaningful impact in the industry. Our commitment to diversity and inclusion ensures that every voice is heard, providing you with unique advantages and opportunities for professional development.
Contact Details:
Kraken Digital Asset Exchange Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Delivery Lead
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughKraken Digital Asset Exchange's Website
Don’t forget to apply directly through Kraken Digital Asset Exchange's website for the full-time Senior Client Delivery Lead role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Senior Client Delivery Lead
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Kraken Digital Asset Exchange. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at Kraken Digital Asset Exchange
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of Kraken Digital Asset Exchange.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to Kraken Digital Asset Exchange.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
