Platform Support Engineer I: Own Investigations & Tooling in Manchester

Platform Support Engineer I: Own Investigations & Tooling in Manchester

Manchester Full-Time 29700 - 36300 £ / year (est.) No working from home possible
Kraken Digital Asset Exchange

At a Glance

  • Tasks: Own investigations and enhance tooling within the Platform Engineering team.
  • Company: Join Kraken, a leading digital asset exchange with a focus on innovation.
  • Benefits: Enjoy competitive pay, flexible work options, and opportunities for growth.
  • Other info: Be part of a forward-thinking company that values autonomy and creativity.
  • Why this job: Make a real impact by solving complex issues in a dynamic environment.
  • Qualifications: Strong problem-solving skills and ability to communicate with diverse teams.

The predicted salary is between 29700 - 36300 £ per year.

Kraken Digital Asset Exchange is seeking a Platform Support Engineer to own end-to-end investigations and help shape tooling and processes within the Platform Engineering group. You will operate with autonomy on complex issues while staying closely connected to platform concepts and production realities.

You will triage tickets, communicate clearly with engineers and non-technical stakeholders, and contribute to runbooks, automation, and documentation to reduce toil and improve response quality.

Platform Support Engineer I: Own Investigations & Tooling in Manchester employer: Kraken Digital Asset Exchange

At Kraken Digital Asset Exchange, we pride ourselves on being an exceptional employer that fosters a culture of honesty, empathy, and collaboration. As a Product Manager in the water tech sector, you'll have the opportunity to work in a dynamic environment that encourages innovation and personal growth, while making a meaningful impact in the industry. Our commitment to diversity and inclusion ensures that every voice is heard, providing you with unique advantages and opportunities for professional development.

Kraken Digital Asset Exchange

Contact Details:

Kraken Digital Asset Exchange Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Platform Support Engineer I: Own Investigations & Tooling in Manchester

Join Local Tech Meetups

Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Kraken Digital Asset Exchange or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!

Contribute to Open Source Projects

Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Kraken Digital Asset Exchange.

Tap into Online Developer Communities

Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Kraken Digital Asset Exchange.

Explore Job Boards Specifically for Tech Roles

Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Kraken Digital Asset Exchange that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!

We think you need these skills to ace Platform Support Engineer I: Own Investigations & Tooling in Manchester

End-to-End Investigations
Tooling Development
Complex Problem Solving
Ticket Triage
Clear Communication
Collaboration with Engineers
Stakeholder Engagement

Some tips for your application 🫡

Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.

Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Kraken Digital Asset Exchange.

Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Kraken Digital Asset Exchange and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!

Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!

How to prepare for a job interview at Kraken Digital Asset Exchange

Brush Up on Your Coding Skills

For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.

Know Your Tools and Frameworks

Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Kraken Digital Asset Exchange uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.

Showcase Your Projects

Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.

Prepare for Behavioural Questions

While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.