TechOps Architect in London

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We are a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

We are very excited to be building a small and efficient TechOps team at Kraken. We are looking for an ambitious, knowledgeable and experienced TechOps Architect with a passion for tackling challenges, driving innovation and someone who can help us with our big growing pains.

You will be a key partner in defining what TechOps is at Kraken. We will be shaping this team to provide a world-class support service to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change.

As a TechOps Architect, you will be responsible for high-level strategic and architectural technical decisions around the business. We also strongly believe that no matter what role you have within TechOps, it is still important to keep your ear to the ground and see, first hand, the problems our users are facing, and the impact that decisions you make have on everyone at Kraken. This means you will spend some of your time helping out with day-to-day support.

Roles that you might currently be in include: 3rd line support, DevOps Engineer, Systems architect, Systems designer, Systems engineer, Network Architect, Workplace technology, Solutions specialist, Solutions designer, Solutions architect, Enterprise Architect.

What you will do:

• Define what good looks like for a small and lean TechOps team.
• Tackle some of the toughest technical issues as we scale to tens of thousands of people.
• Make wide-scale strategic technical decisions across the whole Octopus Energy Group, globally.
• Design, build and continually improve processes, automations and systems that will improve user experience, remove inefficiencies, allow us to scale quickly and keep our team small.
• Mentor the wider TechOps team, providing support and guidance for any technical project they may be working on.
• Support the rest of the team in providing delightful day-to-day technical support to all areas of the business.
• Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience.
• Manage supplier relationships and the procurement process for SaaS and hardware.
• Lead and manage complex technical projects with multiple stakeholders from around the business.

Examples of some TechOps projects include:

• Rollout of, and migration to, a new identity provider
• macOS and Windows MDM migration
• Rollout of a new device trust and posture compliance solution
• The replacement of insecure factors like SMS with phishing-resistant factors
• Office fit-outs, including tech like network, AV, access control etc
• SaaS migrations for acquisitions e.g. Microsoft 365 to Google Workspace

What you will need:

• Experience leading on a range of technical projects across various technologies and platforms.
• Experience with scripting, using APIs and automating mundane, error-prone repetitive tasks.
• Comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time.
• Experience working with multiple teams and managing multiple stakeholders.
• Experience supporting, managing and deploying applications to macOS, Windows, iOS and Android devices.
• Experience with Identity & Access Management systems like Okta or Microsoft Entra.
• Experience administering and troubleshooting Single Sign-On (SSO) technologies such as OAuth, OIDC and SAML.
• Understanding of identity provisioning technologies such as SCIM.
• Ability to explain technical concepts to non-technical, senior stakeholders.
• A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing.

Should have:

• Strong opinions on best practice and challenge traditional norms, advocating for more modern, novel approaches.
• Experience with email gateway administration and email routing.
• Understanding of email security protocols and standards e.g. SPF, DKIM, DMARC etc.
• Experience using git and GitHub for code changes and CI/CD.
• Experience mentoring less experienced team members.

Nice to have:

• Experience building macOS apps with Swift
• Experience with Munki and AutoPkg for macOS software deployment
• Experience with Chocolatey and PowerShell for Windows software deployment
• A foundational understanding of programming and software engineering.
• Familiarity with frontend and backend engineering, including languages such as TypeScript and Python, and frameworks such as React, Remix and Django.
• Familiarity with our security tooling - CrowdStrike EDR, Kolide, osquery, Zscaler

If you are reading this and grinning, please apply! There are huge challenges to tackle, and we need amazing people who are keen to get stuck in.

Why else you will love it here:

Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters, it is something we always cover as we genuinely want to match your experience with the correct salary. The reason why we do not advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn’t apply to Kraken - what is more important to us is finding the right Kraken-fit!

Kraken has a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about!

We are a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us and we will do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we are looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success.

As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.