At a Glance
- Tasks: Lead a talented team to design innovative customer experiences in the energy sector.
- Company: Join Kraken, a tech company transforming the energy industry for a sustainable future.
- Benefits: Enjoy learning days, spa days, and a supportive team culture.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on sustainable energy while leading a creative design team.
- Qualifications: Experience in leading design for complex SaaS products and strong systems thinking.
The predicted salary is between 70000 - 90000 £ per year.
Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation to creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
What we do
Build the most AI‑driven, innovative, forward‑thinking platform for energy management. From optimising resources to delivering cost‑effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI‑driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it
Future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
Role: Design Lead for Kraken Customer
Lead a talented team of UX/UI designers and own the evolution of Kraken’s customer‑facing experiences. Work closely with stakeholders across the business to balance strategic initiatives with client and operational needs while ensuring products are inclusive, consistent, and high‑quality.
What you’ll do
- Communications – high‑volume, high‑stakes messaging that builds trust and drives action
- Customer Lifecycles – onboarding, servicing, retention, and key inflection moments
- Financials & Commercials – billing, payments, tariffs, credits, and complex commercial workflows
- Frontend platform experiences – the shared foundations that make consistency and speed possible
Beyond developing great and intuitively designed products, you’ll ensure the entire ecosystem makes sense across end customers, enterprise users, and operational teams.
Coherence at scale (without turning into the design police). Partner with our Frontend Engineering team to build foundations that allow teams to move faster because of them. Strengthen Kraken’s design system. Increase reuse across product lines. Embed accessibility from the start. Reduce fragmentation and improve governance without slowing teams. Scaling clarity in how design operates.
We’re looking for someone with strong systems thinking and strong ways of working, to sharpen:
- Rituals and critique culture
- Documentation standards
- Collaboration patterns with Product & Engineering
- A team that grows sharper under your leadership
Lead and mentor a talented group of UX/UI designers. Your impact will be visible in:
- Designers stepping confidently into Senior and Staff scope
- Stronger design judgment across teams
- Clear quality standards that people respect
What you’ll need
- Significant experience leading design across complex, multi‑domain SaaS products
- Immersed but pragmatic use of AI to accelerate research, prototyping, and design with modern design tools and workflows (Figma is our primary design tool)
- Human‑centred design processes, and knowing when to go deep vs. move fast
- Proven design systems experience in live, scaled environments (governance, adoption, dev collaboration)
- Accessibility‑first design embedded in production environments (WCAG and beyond)
- Experience operating in regulated or high‑stakes domains
- Clear evidence of developing high‑performing designers
Things you’ll love
- Your team: leading a group of thoughtful, talented, and supportive UX/UI designers
- The wider Tech team: friendly, collaborative, and deeply knowledgeable people
- Our users: close access to Ops and customer teams for research and testing and real‑world feedback
- Level‑up days: one full day each month dedicated to learning and personal development
- Design talks: share ideas, experiments, and learnings or just enjoy and be inspired
- Spa days: monthly time to focus on small improvements, experiments, or quick wins for users (plus free lunch)…and plenty more.
Join us and help shape the future of design at Kraken.
As an equal‑opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
We welcome reasonable accommodations to support candidates throughout the interview process. If you have any specific accommodations or preferences, please contact us at inclusion@kraken.tech.
Design Lead (Kraken Customer) employer: Kraken Digital Asset Exchange
At Kraken, we are not just a technology company; we are pioneers in creating a sustainable energy future. Our vibrant work culture fosters collaboration and innovation, offering employees unique opportunities for growth through initiatives like level-up days and design talks. Join us in making a meaningful impact while working alongside a talented team dedicated to transforming the energy industry.
Contact Details:
Kraken Digital Asset Exchange Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Design Lead (Kraken Customer)
✨Tip Number 1
Get to know Kraken's mission and values inside out. When you walk into that interview, show us how your design philosophy aligns with our goal of creating a sustainable energy future. We want to see your passion for making a positive impact!
✨Tip Number 2
Bring your portfolio to life! Instead of just showing us your designs, tell us the story behind them. Explain your thought process, the challenges you faced, and how you collaborated with others. We love seeing how you think and work as a team.
✨Tip Number 3
Don’t shy away from asking questions during your interview. Show us that you’re curious about our design system and how it integrates with engineering. This not only demonstrates your interest but also helps us gauge how well you’ll fit into our collaborative culture.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make that green dent together!
We think you need these skills to ace Design Lead (Kraken Customer)
Some tips for your application 🫡
Show Your Passion for Design:When you’re writing your application, let your enthusiasm for design shine through! We want to see how your vision aligns with our mission to create a sustainable energy future. Share examples of your past work that demonstrate your commitment to user-centred design.
Tailor Your Application:Make sure to customise your application for the Design Lead role at Kraken. Highlight your experience with complex SaaS products and your approach to leading design teams. We love seeing how you can bring your unique skills to our innovative environment!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity in communication, especially when it comes to high-stakes messaging. Use bullet points or short paragraphs to make your key achievements stand out!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Kraken Digital Asset Exchange
✨Know Your Design Systems
Make sure you’re well-versed in design systems, especially those used in SaaS products. Be ready to discuss how you've implemented or improved design systems in your previous roles, and how you can bring that experience to Kraken.
✨Showcase Your Human-Centred Approach
Prepare examples that highlight your human-centred design processes. Be ready to explain how you balance user needs with business goals, and share specific instances where your designs have positively impacted customer experiences.
✨Familiarise Yourself with AI Tools
Since Kraken values the use of AI in design, brush up on how you’ve used modern design tools like Figma to accelerate your workflow. Discuss any innovative ways you’ve integrated AI into your design process to enhance efficiency and creativity.
✨Emphasise Collaboration Skills
Collaboration is key at Kraken, so be prepared to talk about your experience working with cross-functional teams. Share how you’ve fostered collaboration between design, product, and engineering teams to create cohesive and effective solutions.
