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- Tasks: Lead projects to enhance customer success tools and processes for a sustainable energy future.
- Company: Join Kraken, a pioneering company transforming the energy industry with innovative technology.
- Benefits: Flexible work environment, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on sustainability and innovation.
- Why this job: Make a meaningful impact in the energy sector while developing your skills in a dynamic team.
- Qualifications: Analytical mindset, experience with CRM tools, and strong project management skills.
The predicted salary is between 40000 - 50000 £ per year.
Help us use technology to make a big green dent in the universe! Kraken powers innovative global developments in energy, creating a smart, sustainable energy system that transforms the industry.
About The Role
As a Customer Success Operations analyst, you’ll be part of the Customer Success Beehive (operations team), working to scale customer success for Kraken. This role partners with Delivery, Sales, Product, Engineering, Finance, Client Value, and the entire Customer Success organization, driving scalable, data‑driven processes to support growth globally.
What You’ll Be Doing
- Lead agile projects to launch new tools, dashboards, and workflows, ensuring the team has the resources they need.
- Develop and manage the set‑up and usage of core CS tools (e.g., HubSpot, Pylon, Lightdash), prioritising improvements and driving adoption across teams.
- Establish automated reporting integrated with existing systems to enable data‑driven advice and strategies internally and with clients.
- Run workshops with Customer Success teams to understand needs and pain points, translating them into practical tooling and process improvements.
- Create client‑ready content for launching new initiatives.
- Support the growth and scaling of the Customer Success Practice across Kraken, documenting best practice in our playbook.
- Develop deep partnerships across teams to align ways of working and integrate systems.
What You Will Bring
- Operations: Understanding of how business operations support customer success and organizational scaling.
- Analytical skills: Experience creating dashboards, drawing insights, and writing simple SQL queries.
- Tooling: Experience implementing enterprise CRM and service support tooling.
- Project delivery skills: Experience running agile projects with tools like Asana.
- Stakeholder management: Confidence in managing internal and external stakeholders and communicating clearly at senior level.
- Cross‑functional collaboration: Confidence operating across sales, marketing, and delivery.
- Experience in SaaS software Customer Success (desired but not required).
- In‑office: Commitment to being in a regional office (or with clients/team members in person) at least 2 days per week unless remote.
Kraken is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital status, veteran status, disability, or any other protected status.
Customer Success Operations Analyst employer: Kraken Digital Asset Exchange
Contact Detail:
Kraken Digital Asset Exchange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Kraken on LinkedIn. A friendly chat can give you insider info and might just lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding Kraken's mission and values. Show us how your skills in operations and analytics can help make that big green dent in the universe!
✨Tip Number 3
Practice your storytelling skills. Be ready to share specific examples of how you've led agile projects or improved processes in previous roles. We love hearing about real-life experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Kraken team.
We think you need these skills to ace Customer Success Operations Analyst
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for customer success! Share specific examples of how you've made a positive impact in previous roles, especially in operations or project delivery.
Be Data-Driven: Since this role is all about using data to drive decisions, make sure to highlight your analytical skills. Mention any experience you have with creating dashboards or using tools like SQL to draw insights from data.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the listing to show that you understand what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and it helps us keep track of your application. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Kraken Digital Asset Exchange
✨Know Your Tools
Familiarise yourself with the core Customer Success tools mentioned in the job description, like HubSpot and Pylon. Be ready to discuss how you've used similar tools in the past and how you can drive their adoption across teams.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical skills by discussing any dashboards you've created or insights you've drawn from data. If you have experience with SQL, be ready to share examples of how you've used it to support decision-making.
✨Emphasise Cross-Functional Collaboration
Highlight your experience working with different teams, such as Sales and Engineering. Share specific examples of how you've successfully managed stakeholder relationships and facilitated communication between departments.
✨Be Agile and Adaptable
Since this role involves leading agile projects, be prepared to discuss your project delivery skills. Talk about your experience with tools like Asana and how you've adapted to changing project requirements in the past.