Client Delivery Lead - Residential Flex (f/m/d)

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

KrakenFlex is positioning itself to be at the heart of the largest transformation in the energy industry since industrialisation. Our aim is to be the leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs). We are building a Software as a Service (SaaS) subscription business with a global addressable market of £2.4 billion per annum, by digitally connecting hundreds of thousands of DERs with energy markets.

Our residential flexibility product, Smartflex, is the market leading virtual power plant for energy retailers globally. Today we optimise and control over 300,000 electric vehicles, home batteries and smart heating devices, for the benefit of our customers.

About the role: We have been licensing Kraken for over 5 years now, transforming businesses by moving their customer base to our Kraken platform and changing their operating model & ways of working. Residential Flex focuses on leveraging Kraken's technology to optimise and manage DERs such as EVs, home batteries, heat pumps, and smart thermostats, enabling utilities and energy providers to enhance grid resilience, create innovative tariffs, increase customer engagement, and accelerate decarbonisation at scale.

You will be joining the client delivery team with Kraken, supporting enterprise European clients through their technology transformation journeys, specifically implementing our Residential Flexibility product. The Client Delivery Lead has direct responsibility for managing end-to-end implementation of the product for our enterprise client projects. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.

Your responsibilities include:

• Managing the relationship with enterprise client counterparts (often product owners and business owners).
• Being the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues.
• Triaging incoming requests and communicating client priorities internally.
• Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.
• Supporting the engineering team to deliver product features.
• Challenging the client to think differently about tech development, believing in the continuous iteration and deployment approach.

This is a hands-on, individual contributor position. We are a flat and agile organisation and plan to remain this way. We are looking for open-minded individuals who are comfortable with ambiguity and an ever-changing environment. To thrive here, you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.

Your Key Success Factors:

• Experience working with flexibility products.
• Strong enterprise client delivery and/or product ownership experience.
• Agile delivery experience.
• Experience of product management and customer journeys.
• Solid understanding of technology and associated trends.
• Excellent communications, collaboration and presentation skills.
• Strong influencing skills and ability to challenge traditional ways of thinking.
• Experience of working with significant complex delivery pipelines for clients.
• Patience and initiative - our clients are undergoing huge transformations that take time and require our understanding.
• Time management and a get-stuff-done attitude.
• Consulting experience is a plus.
• Fluent English.

The role is European based and your projects could be run from Spain, Italy, France or Germany; travel is expected as part of this role. We are looking for people with strong problem-solving skills and a super positive solutions-oriented mindset. If you have a taste for rising up to challenges and a winner mindset, this position is the right fit for you!

As we are an international organization, we kindly ask you to send us your CV in English. If this sounds like you, then we would love to hear from you. We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we will do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we are looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.