At a Glance
- Tasks: Lead innovative projects to enhance client experiences in the energy sector.
- Company: Join a forward-thinking tech company transforming the energy industry.
- Benefits: Enjoy a supportive work culture, competitive salary, and opportunities for growth.
- Other info: Be part of a diverse team that values empathy and innovation.
- Why this job: Make a real impact on sustainable energy solutions while working with cutting-edge technology.
- Qualifications: Experience in client delivery, product management, and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now. We are looking for a brilliant Client Delivery Lead to build industry-leading product experiences for our clients. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you’ve come to the right place. We are a flat and agile organisation and plan to remain this way.
We are looking for hands-on Client Delivery Lead who can work as an individual contributor, that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow. Our Delivery Leads are here to solve complex problems with great products. The Client Delivery Lead has direct responsibility for creating, managing and prioritising the operations product roadmap to ensure clarity and understanding with both the Kraken and client business. They need to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. They will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap.
What you’ll do:
- Work closely with the operation and non-operation and Kraken Technologies Teams to define the product vision and strategy
- Identify new ideas and technology to improve the product
- Define the MVP and test & learn approach for the product capability
- Support the business with issue resolution for the product
- Support the engineering teams to deliver product features
- Managing the relationship with client counterparts, being the first point of contact for tech development and issue resolution
- Triaging incoming requests and communicating client priorities to the right domains in the development team
- Ensure we are constantly reviewing and adapting to customer and business needs
What you’ll have:
- Degree qualified equivalent, with strong client delivery and/or product ownership experience
- Experience working within the financial industry
- Strong agile delivery experience and product management skills
- Experience of product management and customer journeys
- Solid understanding of technology and associated trends
- Excellent communications, collaboration and presentation skills
- Strong influencing skills and ability to challenge traditional ways of thinking
- Experience of working with significant complex delivery pipelines for clients
- Patience - our clients are undergoing huge transformations that take time and require our understanding
- Laser focus on clients, relentless problem solving, invincible attitude, a winner!
- Consulting experience is a plus
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we’ll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute.
Client Delivery Lead employer: Kraken Digital Asset Exchange
At Kraken Digital Asset Exchange, we pride ourselves on being an exceptional employer that fosters a culture of honesty, empathy, and collaboration. As a Product Manager in the water tech sector, you'll have the opportunity to work in a dynamic environment that encourages innovation and personal growth, while making a meaningful impact in the industry. Our commitment to diversity and inclusion ensures that every voice is heard, providing you with unique advantages and opportunities for professional development.
Contact Details:
Kraken Digital Asset Exchange Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Delivery Lead
✨Tip Number 1
Network like a pro! Reach out to people in the energy sector, especially those at Kraken. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding Kraken's mission and values. Show us how your skills align with our goal of creating a sustainable energy future. We love candidates who are passionate about making a difference!
✨Tip Number 3
Practice your problem-solving skills! As a Client Delivery Lead, you'll need to tackle complex issues. Think of examples from your past experiences where you've successfully navigated challenges and be ready to share them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our team and contributing to our innovative projects.
We think you need these skills to ace Client Delivery Lead
Some tips for your application 🫡
Show Your Passion for Sustainability:When writing your application, let your enthusiasm for sustainable energy shine through! We want to see how you can contribute to making a big green dent in the universe with us.
Tailor Your Experience:Make sure to highlight your relevant experience in client delivery and product management. We’re looking for someone who understands the complexities of customer journeys, so don’t hold back on those examples!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, especially when it comes to your skills and how they align with our needs. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Kraken Digital Asset Exchange
✨Know Your Stuff
Before the interview, dive deep into Kraken's mission and values. Understand how they’re transforming the energy industry and be ready to discuss how your experience aligns with their goals. This shows genuine interest and helps you connect your skills to their needs.
✨Showcase Your Problem-Solving Skills
As a Client Delivery Lead, you'll need to tackle complex challenges. Prepare examples from your past where you've successfully identified problems and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Communicate Effectively
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you’ve collaborated with cross-functional teams and managed client relationships, as these are crucial for success at Kraken.
✨Embrace Agility
Kraken values agility, so be ready to discuss your experience with agile methodologies. Share specific instances where you adapted to changing circumstances or client needs, demonstrating your flexibility and commitment to continuous improvement.
