At a Glance
- Tasks: Lead and manage the Service Department, ensuring top-notch service delivery and team performance.
- Company: A leading manufacturer of water treatment sampling equipment with a strong industry presence.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Opportunity to develop your skills in a growing company with a focus on innovation.
- Why this job: Join a dynamic team and make a real difference in customer service and technical support.
- Qualifications: Proven experience in service management with a technical or engineering background.
The predicted salary is between 40000 - 50000 £ per year.
My client is currently recruiting for an experienced Service Manager to join their business. They are a leading manufacturer of water treatment sampling equipment used in a wide range of industries and sold throughout the UK. Their ideal candidate will have a proven technical / engineering related service management background as well as an electrical / mechanical hands-on background.
As the successful Service Manager, you will be responsible for:
- Managing all in-house and on-site activities of the Service Department, including:
- Field Service Engineers (currently 2)
- Administrator (currently 1)
- Service vehicles (currently 2)
- Tooling
- Maintaining and enhancing Service Department standards and protocols / work instructions
- Handling customer service enquiries
- Providing Distributor and Customer service training (when required)
- Liaising with Customers and attending meetings both in-house or at Customers' sites
- Participating in Service / Maintenance Tenders
- Development of service staff, ensuring all are appropriately trained to work safely and effectively in their selected areas / activities
- Responsible for staff performance reviews and disciplinaries
- Managing Service Department Health and Safety
Service Manager employer: Kraft Recruitment
As a leading manufacturer of water treatment sampling equipment, our company offers an exceptional work environment for the Service Manager role, fostering a culture of innovation and teamwork. Employees benefit from comprehensive training and development opportunities, ensuring they grow alongside the business while contributing to meaningful projects that impact various industries across the UK. With a focus on employee well-being and a supportive management team, we provide a rewarding workplace where your expertise in service management can truly shine.
