At a Glance
- Tasks: Lead and manage the Service Department, ensuring top-notch service delivery and team development.
- Company: A leading manufacturer of water treatment sampling equipment with a strong industry presence.
- Benefits: Competitive salary, hybrid company car, private health insurance, and generous holiday allowance.
- Other info: Opportunity for career growth in a supportive and innovative environment.
- Why this job: Join a dynamic team and make a real impact in a growing industry.
- Qualifications: Experience in service management and hands-on electromechanical servicing required.
The predicted salary is between 45500 - 45500 £ per year.
My client is currently recruiting for an experienced Service Manager to join their business.
Background
They are a leading manufacturer of water treatment sampling equipment used in a wide range of industries and sold throughout the UK.
Their ideal candidate will have a proven technical / engineering related service management background as well as an electrical / mechanical hands-on background.
Service Manager role
Reporting to the Managing Director, as the successful Service Manager you will be responsible for:
- Managing all in-house and on-site activities of the Service Department, including:
- Field Service Engineers (currently 2)
- Administrator (currently 1)
- Service vehicles (currently 2)
- Tooling & stock
- Maintaining and enhancing Service Department standards and protocols / work instructions
- Handling customer service enquiries
- Providing distributor and customer service training (when required)
- Liaising with customers and attending meetings both in-house or at customer sites
- Participating in service / maintenance tenders & contract discussions
- Development of service staff, ensuring all are appropriately trained to work safely and effectively in their selected areas / activities
- Responsible for staff performance reviews and disciplinaries
- Managing Service Department Health & Safety including staff safety and wellbeing, PPE, COSHH etc, risk assessments
- Factory keyholder and joint named responder in event of intruder alarm activation
- Monday to Thursday 08:30 to 17:00 (1 hour lunch) Friday 08:30 to 16:30 (1/2-hour lunch) plus additional hours as the role requires
- Service Manager requirement
- Managing and developing an in-house and on-site Service Department within an SME
- Experience with hands-on servicing / maintaining of electromechanical products
- Experience with equipment installation would be advantageous
- 18th edition electrical qualifications would be preferred
- Good understanding of Health & Safety in the workplace – ideally IOSH or NEBOSH qualified
- Working with ISO 9001 & 14001 standards
- Have full UK driving licence (any points must be advised on application)
- Service Manager package
- Salary – £45.5k + overtime
- Company car (hybrid)
- Private health insurance (subject to conditions)
- Company sick pay
- Mobile phone
- Pension
- 20 days holiday per annum, rising by 1 day each year served up to a maximum of 25 (the business closes during the Christmas holidays)
- #J-18808-Ljbffr
Service Manager in Manchester employer: Kraft Recruitment
Kraft Recruitment is an excellent employer for Pump Service Engineers, offering a competitive salary of £48k OTE along with a company vehicle and pension benefits. With a strong emphasis on safety and efficiency, the work culture promotes a positive attitude and teamwork, while providing ample opportunities for career advancement and a generous holiday package of 23 days plus bank holidays, making it a rewarding place to grow your career in the vibrant environment of London and Southern UK.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Manchester
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Kraft Recruitment, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Service Manager in Manchester
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Kraft Recruitment specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Kraft Recruitment
✨Know Your Manufacturing Processes
Before you walk into the interview with Kraft Recruitment, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Kraft Recruitment value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
