At a Glance
- Tasks: Lead and manage the Service Department, ensuring top-notch customer service and team performance.
- Company: A leading manufacturer of water treatment sampling equipment with a strong reputation in the UK.
- Benefits: Competitive salary, hybrid company car, private health insurance, and generous holiday allowance.
- Other info: Great career growth opportunities in a supportive work environment.
- Why this job: Join a dynamic team and make a real impact in a growing industry.
- Qualifications: Proven service management experience with electrical/mechanical background; 18th edition preferred.
My client is currently recruiting for an experienced Service Manager to join their business. They are a leading manufacturer of water treatment sampling equipment used in a wide range of industries and sold throughout the UK. Their ideal candidate will have a proven technical / engineering related service management background as well as an electrical / mechanical hands-on background.
Reporting to the Managing Director, as the successful Service Manager you will be responsible for:
- Managing all in-house and on-site activities of the Service Department, including:
- Field Service Engineers (currently 2)
- Administrator (currently 1)
- Service vehicles (currently 2)
- Tooling & stock
- Maintaining and enhancing Service Department standards and protocols / work instructions
- Handling customer service enquiries
- Providing Distributor and Customer service training (when required)
- Liasing with Customers and attending meetings both in-house or at Customers sites
- Participating in Service / Maintenance Tenders & Contract discussions
- Development of service staff, ensuring all are appropriately trained to work safely and effectively in their selected areas / activities
- Responsible for staff performance reviews and disciplinaries
- Managing Service Department Health & Safety including staff safety and wellbeing, PPE, COSHH etc, Risk Assessments
- Factory keyholder and joint named responder in event of intruder alarm activation.
Monday to Thursday 08:30 to 17:00 (1 hour lunch) Friday 08:30 to 16:30pm (1/2-hour lunch) Plus additional hours as the role requires.
Requirements:
- Managing and developing an in-house and on-site Service Department within an SME
- Experience with hands on servicing / maintaining of electromechanical products
- Experience with equipment installation would be advantageous
- 18th edition electrical qualifications would be preferred
- Good understanding of Health & Safety in the workplace - Ideally IOSH or NEBOSH qualified
- Working with ISO 9001 & 14001 Standards
- Have full UK Driving Licence (any points must be advised on application)
Package:
- Salary - £45.5k + overtime
- Company car (hybrid)
- Private Health Insurance (subject to conditions)
- Company Sick Pay
- Mobile Phone
- Pension
- 20 days holiday per annum rising by 1 day each year served to a maximum of 25 (The business closes during the Christmas holidays)
Service Manager in Irlam employer: Kraft Recruitment
Join a leading manufacturer of water treatment sampling equipment as a Service Manager, where you will thrive in a supportive and dynamic work environment. With a strong focus on employee development, you will have access to comprehensive training opportunities and a clear path for career progression. Enjoy competitive benefits including a hybrid company car, private health insurance, and generous holiday allowances, all while contributing to a vital industry in a collaborative team setting.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Irlam
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Manager at Kraft Recruitment!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Kraft Recruitment or be willing to refer you for that Service Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Kraft Recruitment who’s on the lookout for their next Service Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Manager role at Kraft Recruitment!
We think you need these skills to ace Service Manager in Irlam
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Kraft Recruitment. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Kraft Recruitment
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Kraft Recruitment. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
