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- Tasks: Lead customer experience projects and drive transformation strategies for clients.
- Company: Join KPS AG, a leader in customer experience consulting.
- Benefits: Enjoy flexible working, competitive salary, 25 days leave, and private healthcare.
- Other info: Dynamic team environment with opportunities for professional growth.
- Why this job: Make a real impact on client transformations and enhance customer experiences.
- Qualifications: 5+ years in CX consulting or business analysis in B2C and B2B.
The predicted salary is between 60000 - 75000 £ per year.
KPS AG is looking for an experienced CX Consultant to join their team in London. This role involves leading customer experience consulting engagements, driving CX strategies, and working closely with clients to deliver transformation roadmaps.
The ideal candidate will have over 5 years of experience in CX consulting or business analysis in both B2C and B2B environments.
A flexible working environment and competitive salary are offered, alongside benefits such as 25 days of annual leave and private healthcare.
Senior CX Consultant — Strategy & Transformation (Flexible) employer: KPS AG
Contact Detail:
KPS AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CX Consultant — Strategy & Transformation (Flexible)
✨Tip Number 1
Network like a pro! Reach out to your connections in the CX field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching KPS AG and their approach to customer experience. Tailor your answers to show how your experience aligns with their needs, especially in strategy and transformation.
✨Tip Number 3
Showcase your expertise! Bring along case studies or examples of past projects where you've successfully driven CX strategies. This will help you stand out as a candidate who can deliver real results.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior CX Consultant — Strategy & Transformation (Flexible)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in CX consulting and business analysis. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements in both B2C and B2B environments!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer experience and how you can drive transformation for our clients. Keep it engaging and personal – we love to see your personality come through!
Showcase Relevant Projects: If you've led any significant CX projects or transformations, make sure to mention them! We’re interested in real-world examples of how you’ve made an impact, so share those success stories that demonstrate your expertise.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at KPS AG
✨Know Your CX Stuff
Make sure you brush up on the latest trends and best practices in customer experience. Be ready to discuss your previous projects and how you've driven CX strategies in both B2C and B2B environments. This will show that you're not just experienced, but also passionate about the field.
✨Tailor Your Approach
Before the interview, research KPS AG and their specific approach to CX consulting. Think about how your skills and experiences align with their values and goals. This will help you demonstrate that you're a perfect fit for their team and can contribute to their transformation roadmaps.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and strategic thinking. Prepare examples from your past work where you've successfully led CX initiatives or transformed client experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about KPS AG's current CX challenges or their vision for the future. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.