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- Tasks: Lead CX consulting projects and shape customer experiences for businesses.
- Company: Dynamic company transforming digital customer journeys with top-tier partners.
- Benefits: Flexible work, competitive pay, 25 days leave, and private healthcare.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact on customer experiences in a fast-paced digital world.
- Qualifications: 5+ years in CX consulting with strong analytical and communication skills.
The predicted salary is between 60000 - 80000 ÂŁ per year.
We help businesses succeed in a fast‑changing digital landscape by transforming end‑to‑end customer experiences to drive growth and engagement.
Location: UK (London) | Full time
Company Overview: Our approach is customer‑centric: technology alone isn’t enough—it’s how you use it. With deep retail expertise, we support companies in achieving their digital best. We specialise in composable commerce across the full customer journey – from loyalty and data insights to marketplaces, multichannel retail and digital marketing. As a premium partner of SAP, Salesforce and Shopify, and with in‑house expertise across partners like Mirakl, Akeneo, Emarsys, Algolia, Bloomreach, Amplience and Xiatech, we deliver value quickly. Successful CX platforms require a clear vision, roadmap and execution capability – we bring all three and act as your partner for success.
What You’ll Do:
- Lead CX consulting engagements (B2C & B2B), including diagnostics, programme shaping and discovery & design.
- Drive platform‑agnostic CX strategy across key areas: Commerce, CDP/Customer Data, Marketing Automation, Loyalty, and Order & fulfilment.
- Define target architectures, business cases, dependencies and transformation roadmaps before platform selection.
- Lead detailed discovery & design phases with Solution Architects, defining requirements, customer journeys (CX/UX), architectures and delivery setup.
- Facilitate client workshops to capture processes, journeys, capabilities and architectures.
- Identify gaps, constraints, dependencies and opportunities across business, data and systems.
- Translate complexity into clear, value‑driven CX roadmaps.
- Provide senior advisory support in pre‑sales and early delivery phases.
- Create key deliverables (e.g. CX diagnostics, capability models, architectures, BRDs, risk assessments).
- Collaborate with architects, delivery and account teams to ensure end‑to‑end continuity.
- Identify follow‑on opportunities as client needs evolve.
What You Need:
- 5+ years in CX consulting, business analysis or transformation.
- Experience in B2C and B2B environments with complex customer journeys.
- Strong experience in CX diagnostics, programme shaping and discovery/design.
- Excellent communication skills and confidence with senior stakeholders (Manager–C‑level).
- Ability to quickly understand business models, needs, tech landscapes and data flows.
- Strong analytical and structuring skills.
- Experience with process mapping, customer journeys, requirements documentation, capability models and high‑level architectures.
- Comfortable working independently in senior teams.
- Collaborative, personable team player.
Highly Desirable:
- AI‑driven CX solutions (especially in Google ecosystems)
- B2B digital experience (eCommerce, portals, pricing complexity)
- CDP / Single Customer View
- Marketing Automation
- Loyalty & retention
- Sales/Service CX (CRM, contact centres)
- Basic ERP/WMS/fulfilment exposure
Why KPS:
- Flexible working environment
- Competitive rate
- 25 days annual leave with an extra day to do something extra special – volunteer/charity etc.
- Bright and bubbly office in Wimbledon
- Private healthcare
- Maternity/ Paternity/ Parental Leave
- Flu jabs and eye tests
- Pension
We are an Equal Opportunity Employer and encourage applications from candidates of all backgrounds, identities, and abilities. We’re committed to making our hiring process as inclusive and accessible as possible. If you require any adjustments, at any stage of the application or interview process, please let us know.
(Senior) CX Consultant (m/f/d) employer: KPS AG
Contact Detail:
KPS AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land (Senior) CX Consultant (m/f/d)
✨Tip Number 1
Network like a pro! Reach out to your connections in the CX space and let them know you're on the lookout for opportunities. You never know who might have a lead or can refer you to someone looking for a Senior CX Consultant.
✨Tip Number 2
Prepare for those interviews by brushing up on your CX knowledge and case studies. Be ready to discuss how you've transformed customer experiences in the past, and don’t forget to highlight your analytical skills and ability to work with senior stakeholders.
✨Tip Number 3
Showcase your expertise! Create a portfolio that highlights your previous projects, especially those involving complex customer journeys and CX diagnostics. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 4
Don’t just apply anywhere—apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to reflect how your experience aligns with our customer-centric approach and the specific needs of the role.
We think you need these skills to ace (Senior) CX Consultant (m/f/d)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior CX Consultant. Highlight your experience in CX consulting, especially in B2C and B2B environments. We want to see how your skills align with our customer-centric approach!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming customer experiences and how you can contribute to our mission. Keep it engaging and relevant to the job description.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate your impact in previous roles, especially in diagnostics, programme shaping, and design phases. We love numbers and results!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at KPS AG
✨Know Your CX Inside Out
Make sure you’re well-versed in customer experience (CX) principles, especially in B2C and B2B contexts. Brush up on your knowledge of CX diagnostics, programme shaping, and the latest trends in digital marketing and technology. This will help you speak confidently about how you can drive value for the company.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios where you've led CX consulting engagements. Prepare examples that showcase your ability to define target architectures, facilitate client workshops, and translate complex requirements into actionable roadmaps. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
Since you'll be interacting with senior stakeholders, practice articulating your thoughts clearly and concisely. Be ready to discuss how you’ve successfully communicated complex ideas in previous roles. Highlight your experience in collaborating with diverse teams and how you’ve built relationships with clients.
✨Research the Company and Its Partners
Familiarise yourself with the company’s approach to composable commerce and its partnerships with SAP, Salesforce, and Shopify. Understanding their business model and how they deliver value will not only impress your interviewers but also help you align your answers with their goals and values.