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- Tasks: Lead CX consulting projects, shaping strategies and delivering value-driven roadmaps.
- Company: Dynamic company transforming customer experiences in a fast-paced digital world.
- Benefits: Flexible working, competitive salary, 25 days leave, private healthcare, and parental leave.
- Other info: Inclusive workplace committed to diversity and personal growth.
- Why this job: Join a team that drives impactful change in customer experience across diverse industries.
- Qualifications: 5+ years in CX consulting with strong analytical and communication skills.
The predicted salary is between 60000 - 80000 ÂŁ per year.
We help businesses succeed in a fast‑changing digital landscape by transforming end‑to‑end customer experiences to drive growth and engagement.
Location: UK (London) | Full time
Company Overview: Our approach is customer‑centric: technology alone isn’t enough—it’s how you use it. With deep retail expertise, we support companies in achieving their digital best. We specialise in composable commerce across the full customer journey – from loyalty and data insights to marketplaces, multichannel retail and digital marketing. As a premium partner of SAP, Salesforce and Shopify, and with in‑house expertise across partners like Mirakl, Akeneo, Emarsys, Algolia, Bloomreach, Amplience and Xiatech, we deliver value quickly. Successful CX platforms require a clear vision, roadmap and execution capability – we bring all three and act as your partner for success.
What You’ll Do:
- Lead CX consulting engagements (B2C & B2B), including diagnostics, programme shaping and discovery & design.
- Drive platform‑agnostic CX strategy across key areas: Commerce, CDP/Customer Data, Marketing Automation, Loyalty, and Order & fulfilment.
- Define target architectures, business cases, dependencies and transformation roadmaps before platform selection.
- Lead detailed discovery & design phases with Solution Architects, defining requirements, customer journeys (CX/UX), architectures and delivery setup.
- Facilitate client workshops to capture processes, journeys, capabilities and architectures.
- Identify gaps, constraints, dependencies and opportunities across business, data and systems.
- Translate complexity into clear, value‑driven CX roadmaps.
- Provide senior advisory support in pre‑sales and early delivery phases.
- Create key deliverables (e.g. CX diagnostics, capability models, architectures, BRDs, risk assessments).
- Collaborate with architects, delivery and account teams to ensure end‑to‑end continuity.
- Identify follow‑on opportunities as client needs evolve.
What You Need:
- 5+ years in CX consulting, business analysis or transformation.
- Experience in B2C and B2B environments with complex customer journeys.
- Strong experience in CX diagnostics, programme shaping and discovery/design.
- Excellent communication skills and confidence with senior stakeholders (Manager–C‑level).
- Ability to quickly understand business models, needs, tech landscapes and data flows.
- Strong analytical and structuring skills.
- Experience with process mapping, customer journeys, requirements documentation, capability models and high‑level architectures.
- Comfortable working independently in senior teams.
- Collaborative, personable team player.
Highly Desirable:
- AI‑driven CX solutions (especially in Google ecosystems)
- B2B digital experience (eCommerce, portals, pricing complexity)
- CDP / Single Customer View
- Marketing Automation
- Loyalty & retention
- Sales/Service CX (CRM, contact centres)
- Basic ERP/WMS/fulfilment exposure
Why KPS:
- Flexible working environment
- Competitive rate
- 25 days annual leave with an extra day to do something extra special – volunteer/charity etc.
- Bright and bubbly office in Wimbledon
- Private healthcare
- Maternity/ Paternity/ Parental Leave
- Flu jabs and eye tests
- Pension
We are an Equal Opportunity Employer and encourage applications from candidates of all backgrounds, identities, and abilities. We’re committed to making our hiring process as inclusive and accessible as possible. If you require any adjustments, at any stage of the application or interview process, please let us know.
(Senior) CX Consultant (m/f/d) in London employer: KPS AG
Contact Detail:
KPS AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land (Senior) CX Consultant (m/f/d) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the CX space and let them know you're on the lookout for opportunities. A friendly chat can lead to referrals or insider info about openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common CX scenarios. Think about how you’d tackle complex customer journeys or design engaging experiences. We want you to showcase your expertise and problem-solving skills!
✨Tip Number 3
Don’t forget to research the company’s current CX strategies and challenges. This will help you tailor your responses and show that you’re genuinely interested in how you can contribute to their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team and ready to dive into the exciting world of CX consulting.
We think you need these skills to ace (Senior) CX Consultant (m/f/d) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior CX Consultant role. Highlight your experience in CX consulting, especially in B2C and B2B environments, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how your background aligns with our mission. Be genuine and let your personality come through.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Quantify your achievements where possible, like improvements in customer engagement or successful project completions, to give us a clear picture of your impact.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at KPS AG
✨Know Your CX Inside Out
Make sure you’re well-versed in customer experience (CX) principles, especially in B2C and B2B contexts. Brush up on your knowledge of CX diagnostics, programme shaping, and the latest trends in digital marketing and technology. This will help you speak confidently about how you can drive value for the company.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios where you've led CX consulting engagements. Prepare examples that showcase your ability to define target architectures, facilitate workshops, and translate complex requirements into actionable roadmaps. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
Since you'll be interacting with senior stakeholders, practice articulating your thoughts clearly and concisely. Be ready to discuss how you’ve successfully communicated complex ideas in previous roles. Demonstrating strong communication skills will show that you can effectively collaborate with diverse teams.
✨Research the Company’s Partners and Tools
Familiarise yourself with the tools and platforms the company partners with, like SAP, Salesforce, and Shopify. Understanding their ecosystems will not only impress your interviewers but also help you articulate how you can leverage these technologies to enhance customer experiences.