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- Tasks: Support customer onboarding and connect with tech teams to solve problems.
- Company: Join KPro, a leading PropTech company transforming the housing sector.
- Benefits: Starting salary of £27,000, bonuses, hybrid work, and career growth.
- Other info: Enjoy a collaborative culture with regular team socials and structured training.
- Why this job: Kickstart your career at the intersection of technology and property.
- Qualifications: Curiosity about tech and strong problem-solving skills are key.
The predicted salary is between 27000 - 37800 £ per year.
A unique opportunity for curious, ambitious graduates or school leavers to build a career at the intersection of technology, property and customer operations within a growing PropTech business.
Do you enjoy figuring out how technology works? Maybe you’re the person who enjoys experimenting with new apps, connecting systems together, or finding smarter solutions. If you like understanding how technology works and helping others get the most from it, this could be the perfect place to start your career.
At KPro, we’re looking for curious, ambitious people to join our Customer Operations team. You’ll work with housing providers as they adopt our software platform, acting as a bridge between customers and our Product and Technology teams.
About KPro
KPro is a specialist software platform used by affordable housing providers and property organisations across the UK to manage the marketing, sale and administration of homes. Our platform supports organisations in managing thousands of property transactions each year. As the housing sector continues to modernise, technology is becoming increasingly central to how homes are marketed and sold. KPro sits at the centre of that transformation, connecting customers, housing providers and property data.
What you'll be doing
- Supporting customer onboarding and technology rollouts
- Acting as a link between customers and our Product and Technology teams
- Troubleshooting problems and identifying practical solutions
- Working with colleagues across commercial, product and tech teams
- Developing knowledge of the housing and property sector
Career development
You’ll receive structured training and mentoring as you develop your skills. As you grow in the role, opportunities may open up across areas such as:
- Customer Success
- Product & Technology
- Commercial & Business Development
- Operations & Delivery
What will make you stand out
We’re particularly interested in candidates who enjoy understanding how technology works and finding smarter ways to solve problems. For example, you might:
- Be the person friends ask for help with technology or troubleshooting issues
- Enjoy experimenting with new apps, software or AI tools
- Have built something yourself - a website, spreadsheet system or side project
- Naturally look for ways to make processes faster or more efficient
You don’t need formal technical experience - curiosity and problem solving are what matter most.
What we're looking for
- Strong problem-solving ability and curiosity about technology
- Excellent communication and interpersonal skills
- Comfortable working with different teams and stakeholders
- Organised and process-oriented mindset
- Ambition to build a career in a B2B technology environment
- Degree-level education is desirable but not essential
- An interest in housing, property or real estate would be a bonus.
Package
- £27,000 starting salary
- Minimum £5,000 bonus in year two
- Excellent career progression opportunities across multiple departments
- Hybrid working (Central London office 1–2 days per week)
- Structured training and professional development
- Collaborative and supportive team culture
- Regular team socials and incentives
Please note: This is a hybrid working role with a requirement to come into our Central London Office 1-2 days a week.
KPro values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage applications from all sections of society and are happy to discuss reasonable adjustments to support your application.
Customer Operations Manager (Graduate / Trainee Programme) in City of London employer: KPro Software
Contact Detail:
KPro Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager (Graduate / Trainee Programme) in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more people you know, the better your chances of landing that Customer Operations Manager role.
✨Tip Number 2
Show off your tech-savvy side! During interviews, share examples of how you've used technology to solve problems or improve processes. This will demonstrate your curiosity and problem-solving skills, which are key for this role.
✨Tip Number 3
Prepare for those tricky questions! Think about how you'd handle customer onboarding or troubleshoot issues. Practising your responses will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining KPro and being part of our exciting journey in the PropTech space.
We think you need these skills to ace Customer Operations Manager (Graduate / Trainee Programme) in City of London
Some tips for your application 🫡
Show Your Curiosity: We want to see your curiosity shine through in your application! Share examples of how you've explored technology, whether it's through experimenting with apps or solving tech-related problems for friends. This will help us understand your passion for the role.
Tailor Your Application: Make sure to customise your application to highlight your skills and experiences that align with the Customer Operations Manager role. We love seeing how your background fits into our mission at KPro, so don’t hold back on showcasing your relevant experiences!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. This shows us that you can communicate effectively, which is key in this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about KPro and what we stand for.
How to prepare for a job interview at KPro Software
✨Know Your Tech
Brush up on the latest technology trends, especially those related to property and customer operations. Be ready to discuss how you've used technology in your own life, whether it's troubleshooting for friends or experimenting with new apps.
✨Show Your Curiosity
Demonstrate your curiosity about how things work. Prepare examples of times when you've solved problems or streamlined processes, even if they were personal projects. This will show that you have the mindset they're looking for.
✨Communicate Clearly
Since you'll be acting as a bridge between customers and tech teams, practice explaining complex ideas in simple terms. Think of ways to convey your thoughts clearly and concisely, as strong communication skills are key for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about KPro's software platform and its impact on the housing sector. This shows your genuine interest in the company and the role, and it gives you a chance to engage with the interviewers on a deeper level.