KDN Global Solution Architect, ServiceNow

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KDN Global Solution Architect, ServiceNow, London

Client: KPMG-United Kingdom

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 2547d3c9b363

Job Views: 15

Posted: 22.06.2025

Expiry Date: 06.08.2025

Job Description:

About KDN (KPMG Delivery Network)

The world of global advisory, audit, and tax compliance services for large multinationals is rapidly changing and heavily dependent on technology. The KPMG Delivery Network (KDN) is a KPMG special purpose member firm offering a way for clients to leverage KPMG top talent and technology platforms through regional teams of specialists, enabling economies of scale and a new way of working that expands beyond local capability. Together with KDN, KPMG member firms can drive the sales and delivery of global solutions at a competitive price and in a repeatable and consistent manner. As a member of KDN, you\’ll be part of the KPMG family working alongside some of our profession\’s most skilled practitioners on rewarding programs and initiatives that are changing the way business operates, delivering value to our clients, and driving positive change in the communities we serve. You\’ll be enabling KDN to accelerate new ways of working, using cutting-edge technology and working together with our member firms located in nearly 150 countries to help us achieve our ambition to be the most trusted and trustworthy professional services firm. Through your work, you\’ll build a global network and unlock opportunities that you may not have thought possible, with access to great support, vast resources, and an inclusive, supportive environment to help you reach your full potential.

Role Overview

The KDN Global Solution Architect, ServiceNow is crucial for driving KPMG\’s ServiceNow strategy across the EMA region and beyond. It involves supporting key deals, leveraging global delivery centers, and shaping the talent and location strategy for ServiceNow capabilities worldwide. The role holder will define solution architecture, develop standards, and contribute to winning client propositions through product-based solutioning, fit-gap analysis, and automation opportunities. This highly visible position offers global exposure within the KPMG network and plays a key role in achieving the firm\’s strategic goals for ServiceNow.

How will you make your mark?

• Facilitate organizational growth by aligning with defined strategies for the global ServiceNow practice, specifically focusing on pre-sales activities.
• Evaluate business requirements to determine the optimal ServiceNow modules, products, integration technologies, system architectures, and patterns to efficiently achieve business objectives.
• Collaborate closely with the Enterprise Architecture team to ensure the solution aligns with the IT strategy, enterprise system landscape, technology environment, and capabilities roadmap.
• Provide technical design and architectural leadership, including documenting and diagramming the logical, physical, and process views across multiple technology domains.
• Conduct research and participate in the development of roadmaps, including right solution selection, versions, upgrades, projects, and milestones; communicate best practices through presentations, collaboration with project teams, and authoring content to educate others about standards, strategies, and defined best practices.
• Lead technology evaluations by identifying a weighted feature matrix for specific needs and evaluating and scoring products against the desired features; research activities include readings, proof-of-concepts (POCs), and lab testing.
• Collaborate with project teams to assist in solution implementation by providing guidance to application, engineering, and operations teams; work individually and collaboratively with team members to ensure breadth and granularity of strategies, standards, and reference architectures for consistency and integration.

This is the job for you if you have…

• ServiceNow technology hands-on experience, including implementing ServiceNow modules. Extensive experience in at least two distinct modules in ServiceNow. Exposure to the implementation of multiple modules is preferable.
• CMA Certified
• Extensive experience in solutioning/architecting and delivering ServiceNow solutions across multiple enterprise architecture domains (technology, application, information, and infrastructure).
• Experience in supporting pre-sales with an understanding of the end-to-end pre-sales cycle.
• Strong understanding of the licensing for the ServiceNow product suite.
• Strong understanding of solution architecture on ServiceNow platforms, along with the integration of other SaaS solutions with these platforms.
• Ability to effectively develop presentations, demos, architecture functional and technical roadmaps, and present ideas and proposals to all levels of management and technical expertise.
• Excellent verbal/written communication, collaboration, analytical, and presentation skills to lead an environment driven by customer service and teamwork. Must be able to set goals and participate in strategic initiatives for a team; foster the development of high-performance teams and interface with all levels of the organization; ability to participate in the development of resource plans and structures and influence organizational priorities.
• General understanding of technical architecture capabilities for networking, security, servers, and data.
• Experience or certification in architecture frameworks and experience with application architecture roadmaps, along with defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture.

KDN is Inclusive!

Everyone brings a unique perspective. We want to harness diverse thinking by bringing bright minds together and valuing the differences that lead to stronger insights and innovation. At KDN, we recognise that we need Inclusion, Diversity and Equality to be successful. We want to attract, retain and develop diverse talent at all levels. This means recruiting from the widest possible pool of talent, removing barriers that can prevent our people from reaching their full potential, and fostering a fully inclusive environment which maximises collaboration and empowers everyone at KPMG to bring their whole selves to work. We encourage authenticity, honor individual priorities, and respect your choices.

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