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- Tasks: Lead customer-centric transformation projects and manage teams to deliver impactful solutions.
- Company: Join KPMG, a global leader in Audit, Legal, Tax, and Advisory services with a collaborative culture.
- Benefits: Enjoy flexible working options, innovative workspaces, and a supportive environment for personal growth.
- Why this job: Be part of a rapidly growing team that drives meaningful change for clients and communities.
- Qualifications: Experience in consulting or CRM program delivery, with strong stakeholder management and agile skills.
- Other info: Opportunity to coach junior team members and shape the future of customer engagement.
The predicted salary is between 43200 - 72000 £ per year.
KPMG Overview: KPMG in the UK is part of a global network of firms that offers Audit, Legal, Tax and Advisory services. With over 16,000 colleagues, we bring creativity, insight, and experience to solve our clients' and communities' biggest problems. We aim to be recognized as a place for great people to do their best work, known for our collaborative and inclusive culture, leveraging technology to empower our people with flexible, innovative workspaces, and hybrid working models.
Summary of Role Purpose: This is a senior leadership role within KPMG's Customer team, a rapidly growing and strategically vital area. We help clients transform their customer engagement and interaction strategies. In this client-facing role, you will utilize our assets, methodologies, and technology alliances to deliver value quickly and support long-term revenue growth for KPMG. Senior Managers focus on building internal and external relationships to identify and develop future opportunities.
Role Responsibilities:
- Lead analytical and problem-solving efforts to identify client issues and shape customer-centric transformation initiatives.
- Manage teams to bid on, win, and deliver large-scale customer-centric digital transformation projects.
- Develop and maintain client relationships to generate long-term revenue.
- Act as a strategic partner to clients, helping generate value through their investments in customer-facing functions.
- Create project business cases and track benefits.
- Collaborate with technology teams to prototype, test, and integrate solutions.
- Support the development of Go-To-Market strategies within industries.
- Coach and develop junior team members.
The Person:
- Experience in consulting, technology services, or industry-based CRM program delivery, including designing and implementing solutions.
- Proven experience in end-to-end front-office transformation programs, with knowledge of experience design, marketing, sales, or service methodologies.
- Ability to identify new business opportunities and lead bid teams.
- Strong stakeholder management skills, including maintaining client relationships.
- Ability to communicate the value of customer-centric functions to non-technical audiences.
- Experience leading workstreams and deliverables for clients.
- Strong understanding of agile methodologies.
Senior Manager - Customer Centric Transformation employer: KPMG United Kingdom
Contact Detail:
KPMG United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager - Customer Centric Transformation
✨Tip Number 1
Network with professionals in the consulting and customer engagement sectors. Attend industry events or webinars where KPMG representatives might be present, as this can help you make valuable connections and learn more about their culture and expectations.
✨Tip Number 2
Familiarise yourself with KPMG's recent projects and initiatives related to customer-centric transformation. This knowledge will not only help you understand their approach but also allow you to discuss how your experience aligns with their current goals during interviews.
✨Tip Number 3
Demonstrate your understanding of agile methodologies and how they apply to customer engagement strategies. Be prepared to share examples from your past experiences where you've successfully implemented agile practices in transformation projects.
✨Tip Number 4
Prepare to showcase your stakeholder management skills by discussing specific instances where you've built and maintained client relationships. Highlight how these relationships have led to successful project outcomes and long-term revenue growth.
We think you need these skills to ace Senior Manager - Customer Centric Transformation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in consulting, technology services, and CRM program delivery. Emphasise your leadership roles and any successful customer-centric transformation projects you've managed.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of KPMG's mission and values. Discuss how your skills align with the role's responsibilities, particularly in building client relationships and leading teams.
Showcase Relevant Experience: Provide specific examples of your experience in end-to-end front-office transformation programs. Highlight your ability to communicate complex ideas to non-technical audiences and your knowledge of agile methodologies.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at KPMG United Kingdom
✨Understand KPMG's Values
Familiarise yourself with KPMG's core values: Courage, Integrity, Excellence, Together, and For Better. Be prepared to discuss how your personal values align with these principles and provide examples of how you've demonstrated them in your previous roles.
✨Showcase Your Leadership Skills
As a Senior Manager, you'll need to demonstrate strong leadership capabilities. Prepare to share specific instances where you've successfully led teams, managed projects, or influenced stakeholders. Highlight your experience in coaching and developing junior team members.
✨Prepare for Client-Facing Scenarios
Since this role involves significant client interaction, be ready to discuss your approach to building and maintaining client relationships. Think of examples where you've identified client needs and successfully delivered customer-centric solutions that drove value.
✨Demonstrate Your Analytical Skills
The role requires strong analytical and problem-solving abilities. Prepare to discuss how you've tackled complex issues in the past, particularly in customer engagement or transformation initiatives. Use data and metrics to illustrate the impact of your work.
