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- Tasks: Join our Facilities Operations team as a Servicedesk Operator, managing enquiries and supporting office services.
- Company: KPMG is a leading global professional services firm, dedicated to driving performance and excellence.
- Benefits: Enjoy a hybrid work model with 4 days onsite and 1 day remote, plus corporate perks.
- Why this job: Be part of a dynamic team that enhances workplace experiences and fosters a culture of collaboration.
- Qualifications: Strong customer service skills, excellent communication, and a proactive problem-solving mindset are essential.
- Other info: This is a 12-month fixed-term contract, perfect for students looking to gain valuable experience.
The predicted salary is between 30000 - 42000 £ per year.
Job description
Facilities ServiceDesk Operator
Location: Watford -4 days per week onsite in Watford with 1 day per week working from home
The KPMG Business Services function is a cornerstone of our UK business. Operating from 20 UK locations and sitting with KPMG Central Services we do work that matters.
Within Central Services we are part of a community of experts across a wide range of critical activities who help grow, run, and protect KPMG in the UK.
From HR and Learning, Finance, Procurement, Facilities and Business Support, through to Risk and Legal, Corporate Affairs, and Sales and Marketing, our approach is focused on driving the improved performance of the firm, which we support with diligence and expertise.
Why Join KPMG as Facilities Servicedesk Operator?
Facilities provides premises and workplace support services including the provision and management of accommodation, catering, vending, mail delivery and collection, records management, reception, hospitality and meeting room support, health and safety compliance and physical security.
This role sits within the Facilities Operations Team. Facilities Operations ensure the effective day to day operational activities of KPMG Offices throughout the UK. We are the first point of contact for Facilities onsite including Servicedesk Operations.
The role reports into the Servicedesk Assistant Manager and demands a highly professional team player, who can engage and network at all levels. The individual should possess excellent communication and problem-solving skills.
The role requires outstanding organisational skills, an adaptable and flexible approach to the needs of the business. You will be an ambassador for Facilities Operations, OEH and KBS.
You will p articipate in the Operators shift pattern between the hours of 8am to 5.30pm
What will you be doing?
The Facilities Servicedesk Operator will have the following responsibilities:
- To work as part of the Facilities Operations team, with primary responsibilities as a Servicedesk Operator
- Market Facilities Servicedesk and the Operational Excellent Hub by providing a first class service both internally and externally, thereby raising the profile of the function and improving Facilities\’ impact on the firm\’s expenditure.
- Manage telephone and e-mail enquiries relating to maintenance, office services and room reservations in a courteous, pleasant and professional manner.
- Using the team knowledge, be proactive in advising colleagues of potential issues with bookings/maintenance.
- Act as ambassadors to support a culture of self service across the business by guiding callers through processes using the ServiceNow booking system. Provide support in troubleshooting and assistance where required with booking locations.
- Raise tasks on Concept Evolution, our Facilities Management software.
- Be aware of any software issues, escalate accordingly and be able to provide a work around to colleagues to ensure business continuity.
- Manage room availability by negotiating room moves/alternative solutions in order to accommodate additional requests and maximize room utilization and enable business accessibility to meeting space, often at short notice whilst demonstrating diplomacy and integrity.
- To improve the KPMG colleague experience, work closely with the Facilities Operations teams across the UK offices. Ensure that the process for each UK office is known and applied during each transaction.
- Working closely with the Facilities Ops teams including maintenance, catering and cleaning teams in order to successfully progress items in order to promote employee engagement through the work environment.
- To develop troubleshooting skills, establishing and investigating problems and finding resolutions, ensuring customer satisfaction.
- To understand the structure and requirements of the business and KBS in order to best understand the changing needs of the business. To escalate to senior team members when challenged or a deeper knowledge is required.
- To contribute to the knowledge base of all current procedures, rules and policies defined by the firm to ensure that the correct advice is provided at all times.
- To provide assistance to help colleagues, sharing knowledge and working through problems and solutions together in order to achieve operational excellence.
- Respond effectively to general enquiries from internal and external clients/contacts and suppliers. Provide information to all management levels.
- Read and understand the requirements of the Facilities Health and Safety policy and the procedures relating to their work. Set a leading personal example.
- Undertake any other duties which may reasonably be deemed to come within the scope of the post.
What will you need to do it?
- Demonstrated ability to deliver excellent customer service and maintain a customer-centric approach in all interactions.
- Excellent communication and problem-solving skills, with an ability to communicate effectively across various channels, including phone, email, and in-person, to support smooth business operations
- Good working knowledge of IT systems and computing tools.
- Proven ability to manage tasks effectively, prioritise workload, and maintain attention to detail.
- Flexible and responsive to changing business needs, with a proactive and solution-oriented mindset.
To discuss this or wider Central Services roles with our recruitment team, all you need to do is apply, create a profile, upload your CV and begin to make your mark with KPMG.
Find out more:
Within Central Services we have a range of divisions and specialisms. Click the links to find out more below:
- Central Services (KBS) at KPMG: www.kpmgcareers.co.uk/experienced-professional/kpmg-business-services/
- Inclusivity and KPMG: www.kpmgcareers.co.uk/people-culture/being-inclusive/
- KPMG Workability and Disability confidence: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support-let-us-know/
For any additional support in applying, please click the links to find out more:
- Applying to KPMG: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/
- Tips for interview: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/application-advice/
- KPMG values: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/our-values/
- KPMG Competencies: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/kpmg-competencies/
- KPMG Locations and FAQ: www.kpmgcareers.co.uk/faq/?category=Experienced+professionals
Facilities Servicedesk Operator - 12 Months Fixed Term Contract employer: KPMG United Kingdom
Contact Detail:
KPMG United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Servicedesk Operator - 12 Months Fixed Term Contract
✨Tip Number 1
Familiarise yourself with the ServiceNow booking system, as it's a key part of the role. Understanding how to navigate this software will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Brush up on your customer service skills, especially in handling enquiries over the phone and via email. Practising polite and professional responses can set you apart, showing that you're ready to engage effectively with colleagues and clients.
✨Tip Number 3
Network with current or former employees of KPMG, particularly those in Facilities Operations. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Demonstrate your problem-solving abilities by preparing examples of how you've successfully managed tasks or resolved issues in previous roles. This will highlight your adaptability and readiness to tackle challenges in the Facilities Servicedesk Operator position.
We think you need these skills to ace Facilities Servicedesk Operator - 12 Months Fixed Term Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Facilities Servicedesk Operator role. Emphasise your customer service abilities, communication skills, and any experience with IT systems or facilities management.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and KPMG. Mention specific responsibilities from the job description that excite you and explain how your background makes you a great fit for the team.
Highlight Problem-Solving Skills: In your application, provide examples of how you've successfully resolved issues in previous roles. This is crucial for demonstrating your ability to handle the challenges mentioned in the job description.
Showcase Flexibility and Adaptability: KPMG values a flexible approach to changing business needs. Include examples in your application that illustrate your adaptability and willingness to take on new challenges or adjust to different situations.
How to prepare for a job interview at KPMG United Kingdom
✨Showcase Your Customer Service Skills
As a Facilities Servicedesk Operator, you'll need to demonstrate your ability to deliver excellent customer service. Prepare examples of how you've handled customer inquiries or resolved issues in the past, highlighting your courteous and professional approach.
✨Familiarise Yourself with IT Systems
Since the role involves using various IT systems like ServiceNow and Concept Evolution, it's beneficial to brush up on your knowledge of these tools. If you have experience with similar software, be ready to discuss it during the interview.
✨Demonstrate Problem-Solving Abilities
The job requires strong problem-solving skills. Think of specific instances where you've successfully identified and resolved issues, especially in a fast-paced environment. This will show your potential employer that you're proactive and solution-oriented.
✨Understand KPMG's Values and Culture
Research KPMG's values and culture before your interview. Being able to articulate how your personal values align with theirs can set you apart from other candidates. It shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.
