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For Companies At a Glance
- Tasks: Design and implement innovative Contact Centre solutions using Microsoft Dynamics 365.
- Company: Join a leading tech firm focused on inclusive job opportunities.
- Benefits: Competitive salary, flexible working options, and professional growth.
- Why this job: Make a real impact by driving technical excellence in cutting-edge projects.
- Qualifications: Deep knowledge of Dynamics 365 and experience in large-scale implementations.
- Other info: Collaborative environment with opportunities to mentor and lead teams.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
We are seeking an experienced Technical Architect to join our growing Microsoft Dynamics 365 practice, with a focus on Contact Centre solutions. This role involves designing and implementing robust technical architectures, ensuring seamless integration of software developments, and collaborating closely with clients and delivery teams. The ideal candidate will have deep technical expertise in Microsoft Dynamics 365 Customer Service & Contact Centre, and a strong track record in delivering complex, large-scale implementations.
Responsibilities
- Lead the technical design and architecture of Dynamics 365 Contact Centre solutions, ensuring scalability, security, and performance.
- Collaborate with business stakeholders, solution architects, and development teams to translate business requirements into technical specifications.
- Guide and mentor development teams (onshore and offshore), ensuring adherence to best practices in coding, configuration, and deployment.
- Drive technical excellence and innovation within the Contact Centre practice.
- Support pre-sales and key client engagements by providing technical expertise and building proof-of-concept solutions.
- Ensure high-quality project documentation, including technical designs, integration plans, and support for testing activities.
- Contribute to the wider technical community by defining training needs and mentoring team members.
- Identify and mitigate technical risks throughout the project lifecycle.
- Stay up to date with new functionality and advancements in Microsoft platforms, maintaining relevant certifications.
- Deliver all consultancy and configuration work according to project methodology, ensuring successful implementation on time and within budget.
- Communicate progress updates to relevant parties both formally and informally.
- Promote the values of the company and represent the business in a professional and positive manner.
Qualifications and Skills
- Deep and broad technical knowledge of Microsoft Dynamics 365 Customer Service & Contact Centre.
- Extensive experience in technical architecture, solution design, and large-scale implementations.
- Strong understanding of Azure and cloud technologies, .Net development, and Power Platform.
- Experience with enterprise integrations, data migrations, and designing integration patterns.
- Demonstrated experience in writing .Net code for Dataverse Plugins and client-side scripting for Power Platform customizations.
- Experience with Azure Functions, Logic Apps, Data Factory, and enterprise integrations.
- Knowledge of testing methodologies, automated unit testing, code reviews, and source control.
- Experience with automated build and release pipelines (CI/CD).
- Excellent communication and presentation skills, with the ability to articulate complex technical concepts to stakeholders, including executive leadership.
- Relevant certifications in Dynamics 365 or related technologies.
- Ability to work independently and as part of a global team.
- Experience mentoring team members and driving technical excellence.
Experience and Background
- Proven track record as a Technical Architect in complex Dynamics 365 Customer Service & Contact Centre engagements.
- Extensive experience as a CRM Technical Consultant/Architect with large-scale implementations.
- Experience leading technical teams and presenting to senior stakeholders.
- Pre-sales experience, including building demos and technical presentations.
- Strong consulting skills and business process knowledge.
- Experience with software delivery methodologies (waterfall and agile) and best practices.
- Deep understanding of software development lifecycle, release management, data migrations, and early live support.
- Proven ability to develop a clear understanding of clients' needs and incorporate them into technical solutions.
- Expertise in providing both out-of-the-box and development solutions in a Microsoft Dynamics 365 environment.
- Experience in utilizing source control systems and Kanban board work item management (Azure DevOps preferred).
- Proven experience in designing and implementing IVR systems.
- Strong knowledge of telephony platforms such as Amazon Connect, Nice CXone, and Genesys Cloud CX.
- Ability to integrate voice solutions with D365 and other CRM systems, ensuring seamless experience built on essential expertise in AI-driven routing, speech recognition, and intelligent routing.
Technical Architect (Senior Telephony Engineer) in Birmingham employer: KPMG United Kingdom
Contact Detail:
KPMG United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Architect (Senior Telephony Engineer) in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects, especially those related to Microsoft Dynamics 365 and telephony solutions. This gives potential employers a tangible look at what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Think about how you would explain complex concepts to non-technical stakeholders. This will help you shine during interviews and demonstrate your communication skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get clicking!
We think you need these skills to ace Technical Architect (Senior Telephony Engineer) in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Architect role. Highlight your experience with Microsoft Dynamics 365 and any relevant projects you've led. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you the perfect fit. Don’t forget to mention your experience with Contact Centre solutions!
Showcase Your Technical Skills: Be specific about your technical expertise in your application. Mention your experience with Azure, .Net development, and any relevant certifications. We love seeing candidates who can clearly articulate their technical prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at KPMG United Kingdom
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 Customer Service & Contact Centre. Be ready to discuss specific features, recent updates, and how they can be leveraged in real-world scenarios. This will show that you're not just familiar with the platform but are genuinely passionate about it.
✨Showcase Your Technical Design Skills
Prepare to talk about your experience in designing technical architectures. Have examples ready that demonstrate your ability to create scalable and secure solutions. Discuss any challenges you've faced and how you overcame them, as this will highlight your problem-solving skills.
✨Communicate Clearly and Confidently
Since you'll be working closely with stakeholders, practice articulating complex technical concepts in a way that's easy to understand. Use clear examples from your past experiences to illustrate your points. This will help build trust and show that you can bridge the gap between technical and non-technical teams.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems or design solutions on the spot. Think through potential scenarios related to telephony platforms and integration with D365. Practising these types of questions will help you feel more confident and prepared during the interview.