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- Tasks: Lead customer service contracts and ensure top-notch service delivery.
- Company: Join KPMG Microsoft Business Solutions, a leader in tech solutions.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Make a real impact by delivering innovative Microsoft solutions to clients.
- Qualifications: Experience in service delivery management and strong communication skills.
- Other info: Be part of a supportive team with opportunities for professional development.
The predicted salary is between 55000 - 70000 £ per year.
At KPMG Microsoft Business Solution we implement best in class solutions across the Microsoft technology stack. We have extensive knowledge and expertise in all areas, enabling us to provide our clients with an integrated end-to-end solution. Our solutions are based on the Dynamics 365, Microsoft 365 and Azure range of products which enables us to deliver powerful, connected business solutions that drive significant client value.
As we continue to grow and strengthen our support and managed services offerings, we are seeking an experienced Service Delivery Manager to join our team.
Responsibilities:
- Provide end to end ownership of customer service contracts
- Work across our ITIL based services, like problem and incident management, to deliver customer outcomes
- Coordinate effort and liaise between nearshore and offshore teams
- Ensure that an excellent service is being consistently delivered, and end customers consistently receive the contracted services
- Ensure effective management and process controls are in place, and escalation is effective where necessary
- Act as a point of contact and escalation for contracted end customers
- Build services relationships with customers
- Track performance of services and prepare reporting on SLAs & KPIs
- Produce regular management reports for customers and attend review meetings
- Provide analysis, feedback and actions based on trends, root cause analysis and other reports
- Manage service improvement plans, inclusive of formalized creation and ownership with end customers
- Take an active involvement in recruitment and team retention
- Participate in offering improvements and creation
Requirements:
- Extensive service delivery management experience working within an IT Support/Managed Services environment - specifically in Microsoft Technology
- Good communication skills, with strong customer focus with the ability to operate at all contact levels including senior manager/director level
- Demonstrable problem-solving skills
- Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
- Organised and delivery focused, strong planning skills and process driven
- Superior time-management skills along with strong sense of urgency
- People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels
- Able to work independently with minimal direction
- Experience in Microsoft Technology
- ITIL certified
Service Delivery Manager in Slough employer: KPMG UK
Contact Detail:
KPMG UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Delivery Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to service delivery management. We suggest you focus on your experience with ITIL processes and how you've handled customer relationships in the past.
✨Tip Number 3
Showcase your problem-solving skills during interviews. We want to hear about specific challenges you've faced and how you turned them into opportunities. Real-life examples will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Delivery Manager in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in IT support and managed services, especially with Microsoft technologies. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of your service delivery management experience and how you've tackled challenges in the past.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from demonstrating your customer focus and problem-solving abilities in your written responses.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at KPMG UK
✨Know Your Microsoft Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Dynamics 365, Microsoft 365, and Azure. Be ready to discuss how you've used these tools in past roles and how they can benefit the company.
✨Show Off Your Service Delivery Skills
Prepare examples that highlight your experience in service delivery management. Think about specific situations where you successfully managed customer contracts or improved service outcomes, and be ready to share those stories.
✨Communicate Like a Pro
Since strong communication skills are key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your delivery and ensure you can engage at all levels, including senior management.
✨Be Ready to Discuss Problem-Solving
Think of instances where you've tackled complex problems in a service delivery context. Be prepared to explain your thought process, the actions you took, and the results achieved. This will demonstrate your problem-solving skills and commercial acumen.