ServiceNow HRSD Consultant - Manager in London

The KPMG Powered Enterprise function is a cornerstone of our business. We do work that matters to our local business and communities – supporting technical innovation and adoption of cutting edge solutions across the United Kingdom. Working on complex engagements for the whole of the KPMG client side business portfolio through delivery of core technology and managed services capabilities, collaboration and innovation development services and building of our Alliances network. Our integrated capability teams design, build and operate flexible technology enabled solutions for clients to help them solve the most complex business problems and transform their operations. These clients trust us to get it right first time.

KPMG is one of the world's largest and most respected consultancy businesses, we've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

Powered Enterprise is KPMG’s world-class accelerated Enterprise Business Transformation approach for cloud-based solutions that uses pre-designed back-office leading practices and KPMG’s six layer Target Operating Model. It enables clients to make better, faster decisions, resulting in a quicker implementation and a faster path to Return on Investment. This solution combines the breadth and scale of KPMG’s leading practice, capabilities and insight into a complete solution for an effective back-office.

As our Powered HR practice continues to grow, we are looking for a ServiceNow HRSD Manager / HR Process Lead with experience configuring ServiceNow HRSD to join our team.

In this Manager-level role, you will be working closely with clients from both HR and systems backgrounds, translating business requirements into technical implementation. You will also be responsible for addressing HR needs by providing technical solutions based on industry leading practices, you will be expected to:

• Develop lasting client relationships and actively build a professional network
• Take a Lead role in implementing multiple ServiceNow HRSD applications (e.g. Lifecycle Events), bringing practical insights to client engagements
• Lead client engagements, acting as the primary point of contact for stakeholders and senior client counterparts
• Play a leading role in client meetings, facilitating workshops and maximising their productivity
• Manage and mentor onshore and offshore teams, overseeing design, configuration, and testing to ensure successful deployment
• Combine knowledge of industry leading practices and ServiceNow capabilities to deliver end-to-end solutions
• Drive delivery governance, risk management, and quality assurance across engagements
• Support business development, proposals, and pre-sales activities within the ServiceNow HRSD practice

Our candidates should have strong commercial acumen, a strong desire to learn and develop, and thrive in a fast-paced environment.

Strong functional understanding of ServiceNow HRSD product and proven experience successfully delivering ServiceNow HRSD services.

Demonstrable knowledge of HR processes and delivering HR transformation projects, leading multiple workstreams and managing delivery teams.

Experience engaging with senior stakeholders and influencing client decision-making.

Well-developed analytical skills and the ability to provide clarity to complex issues.

Experience producing project deliverables.

Awareness of Agile delivery methodologies and market trends.

Proven ability to lead teams, develop junior members, and contribute to practice growth.

Skills we’d love to see/Amazing Extras:

• Consultancy background with experience assisting in pre sales and business development activities.
• ServiceNow Certifications (e.g. HR Enterprise, Systems Administrator or Implementation Specialist).
• Previous experience gained in HR Operations from within major FTSE100 organisations.
• Knowledge of the functionality of other Cloud Base HR packages e.g., Oracle or Workday.

We are open to talk to talent across the country but our core Tech hubs for this role is: With 20 sites across the UK, we can potentially facilitate office work, working from home, flexible hours, and part-time options. If you have a need for flexibility, please register and discuss this with our team.